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How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000 Michigan ends COVID-19 contact tracing contract ACT ends mandate of contact tracing app Employee well-being and engagement in your contact center Zoom continues to expand its contact center with the acquisition of Solvvy

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How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

13 hours ago Natalie R. Mobley
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Michigan ends COVID-19 contact tracing contract

1 day ago Natalie R. Mobley
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ACT ends mandate of contact tracing app

2 days ago Natalie R. Mobley
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Employee well-being and engagement in your contact center

2 days ago Natalie R. Mobley
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Zoom continues to expand its contact center with the acquisition of Solvvy

3 days ago Natalie R. Mobley

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  • Contact centre

How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

13 hours ago Natalie R. Mobley
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Michigan ends COVID-19 contact tracing contract

1 day ago Natalie R. Mobley

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  • Contact centre

How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

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Michigan ends COVID-19 contact tracing contract

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ACT ends mandate of contact tracing app

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Employee well-being and engagement in your contact center

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Zoom continues to expand its contact center with the acquisition of Solvvy

Featured Story

  • Contact centre

How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

13 hours ago Natalie R. Mobley
  • Contact tracing

Michigan ends COVID-19 contact tracing contract

1 day ago Natalie R. Mobley
  • Contact tracing

ACT ends mandate of contact tracing app

2 days ago Natalie R. Mobley
  • Contact centre

Employee well-being and engagement in your contact center

2 days ago Natalie R. Mobley
  • Contact centre

Zoom continues to expand its contact center with the acquisition of Solvvy

3 days ago Natalie R. Mobley
  • Contact loan

Direct Lender Payday Loans Online

3 months ago Natalie R. Mobley

People today are not afraid of direct lenders such as Oak Park Financial. Although personal loans are extremely risky, however, they...

  • Contact centre

How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

13 hours ago Natalie R. Mobley

The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...

  • Contact tracing

Michigan ends COVID-19 contact tracing contract

1 day ago Natalie R. Mobley

Despite rising cases and hospitalizations in Michigan, the state health department is cutting 67 positions related to contact tracing of...

  • Contact tracing

ACT ends mandate of contact tracing app

2 days ago Natalie R. Mobley

The Australian Capital Territory government has fully lifted the mandate to use Check In CBR, its QR code-based contact tracing...

  • Contact centre

Employee well-being and engagement in your contact center

2 days ago Natalie R. Mobley

Employee well-being and engagement in your contact center: why the success of your business depends on it. MaxContact Webinar: Thursday,...

  • Contact centre

Zoom continues to expand its contact center with the acquisition of Solvvy

3 days ago Natalie R. Mobley

Adding more strings to a bow that has been greatly enriched by success in collaboration and communications, and aiming...

  • Contact tracing

Monkeypox contact tracing is now carried out by Scottish health officials; Latest case of infection, symptoms and more!

5 days ago Natalie R. Mobley

Contact tracing of Monkeypox is now carried out by Scottish health authorities. Public Health Scotland (PHS) announced its decision after...

  • Contact tracing

Covid-19 contact tracing staff reduced to ‘very reduced’ level

5 days ago Natalie R. Mobley

The HSE is drastically reducing its Covid-19 contact tracing operations, with staff working through a contractor being asked to apply...

  • Contact tracing

Scottish health chiefs confirm monkeypox contact tracing in Scotland after flight

6 days ago Natalie R. Mobley

Health experts are on high alert amid concerns that several have now contracted the deadly m onkeypox virus. The three...

  • Contact centre

Sprinklr Creates the Next-Gen Contact Center, Powered by Twilio Partnership

7 days ago Natalie R. Mobley

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern businesses, announced a new partnership with Twilio, the customer engagement...

  • Contact centre

CCI Global will occupy the largest contact center in Kenya at Tatu City

7 days ago Natalie R. Mobley

CITY OF TATU, Kenya, May 12, 2022 /PRNewswire/ -- CCI Global, the world's largest contact center operator in Africawill move...

  • Contact details

Resignation fears as stratification plane coordinates exposed

1 week ago Natalie R. Mobley

Until then, there is a more modest information-gathering proposal that some strata professionals fear will see senior committee members resign...

  • Contact centre

North East Ambulance Service opens new contact center

1 week ago Natalie R. Mobley

The North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in October 2018 and...

  • Contact tracing

Users settle class action lawsuit over Google COVID-19 contact tracing app data exposure with injunctive-only agreement

1 week ago Natalie R. Mobley

Plaintiffs alleging that Google LLC failed to protect their information despite promises to the contrary and Apple's COVID-19 contact-tracing app...

  • Contact centre

European Contact Center and Customer Service Awards

1 week ago Natalie R. Mobley

New categories recognize CX as European Contact Center & Customer Service Awards open for applications The European customer contact industry's...

  • Contact details

Nationwide warns customers to keep contact details up to date amid new payment checks | Personal finance | Finance

1 week ago Natalie R. Mobley

New online checkout payment checks have been rolled out by the building society to better help those who shop online....

  • Contact tracing

Lateral contact tracing and outbreak control in large gatherings

1 week ago Natalie R. Mobley

This article was originally published here SocJR interface. 2022 May;19(190):20220048. doi: 10.1098/rsif.2022.0048. Published online May 11, 2022.ABSTRACTEffective contact tracing is...

  • Contact centre

Conversational intelligence makes the difference in contact center AI

1 week ago Natalie R. Mobley

Conversational intelligence - a key element of the difference in contact center AI Customer experience is a key differentiator in...

  • Contact tracing

Contact-Tracing App Market 2022 Key Development Strategies Implemented by Leading Players: Allsoft Consulting, COCOA, Entro labs, Evros Technology Group, Intugine Technologies, Kreativzirkel UG, PwC, SwissCovid, Twenty Labs – ManufactureLink

1 week ago Natalie R. Mobley

The report gives an abstract and quantitative examination of the Global Contact tracing app The review is based on the...

  • Contact centre

Air New Zealand to boost contact center staff as Kiwis start booking travel

2 weeks ago Natalie R. Mobley

Saturday, May 7, 2022, 5:27 p.m.Press release: Air New Zealand Air New Zealand has seen a surge in bookings as...

  • Contact tracing

Campus updates on COVID testing, contact tracing | News

2 weeks ago Natalie R. Mobley

Depending on the availability of community resources to combat COVID-19, the Office of Health Security will terminate some of its...

  • Contact tracing

LoRaWAN-based air quality monitoring and contact tracing in public buildings show promise for controlling virus spread – EEJournal

2 weeks ago Natalie R. Mobley

Kerlink and Partners Deploy Internet of Things Project Showing How Building Owners Can Help Limit Covid-19 Transmission and Future Virus...

  • Contact tracing

Updates to contact tracing hours, procedures

2 weeks ago Natalie R. Mobley

As we enter a new phase of the COVID-19 pandemic, the UIC COVID-19 Contact Tracing and Epidemiology Program will update...

  • Contact centre

Pindrop partners with Google Cloud to transform contact center security

2 weeks ago Natalie R. Mobley

Pindrop, a global voice technology leader, announced a new partnership with Google Cloud that will see it create and deliver...

  • Contact centre

How to improve the productivity of your insurance contact center

2 weeks ago Natalie R. Mobley

How we can improve the productivity of your insurance contact center There's a lot to be said for the power...

  • Contact centre

Cirrus Contact Center Manager Receives Royal Warrant

2 weeks ago Natalie R. Mobley

Contact center head Cirrus has secured a Royal Warrant - an Epsom-based company renowned for providing services to the Royal...

  • Contact details

Google will now delete user contact information upon request

2 weeks ago Natalie R. Mobley

Google is no stranger to controversy over the data it takes from its users. The unwritten contract for using the...

  • Contact centre

NICE CXone digitizes contact center operations for Australian regional bank

2 weeks ago Natalie R. Mobley

NICE announced that Regional Australia Bank, one of Australia's leading banking alternatives to the "big four" banks, has successfully implemented...

  • Contact centre

Khoros reveals how to best retain contact center agents with AI and automation

2 weeks ago Natalie R. Mobley

Khoros, an award-winning leader in digitally-focused customer engagement software and services, has released its latest white paper, Turning the Big...

  • Contact centre

UK Contact Center Salary and Skills Guide – Download Now

2 weeks ago Natalie R. Mobley

The first ever guide to UK contact center salaries and skills launched by CCMA The CCMA (Call Center Management Association)...

  • Contact tracing

$10 million per month wasted on redundant contact tracing

2 weeks ago Natalie R. Mobley

Tuesday, May 3, 2022, 7:04 PMPress release: ACT New Zealand “ACT may reveal that taxpayers are footing the bill for...

  • Contact centre

Generation-e reorganizes the contact center of the Regional Australia Bank with Nice

2 weeks ago Natalie R. Mobley

Biagio La Rosa (Generation-e) Credit: provided Unified communications and cloud service provider Generation-e has revamped contact operations for Regional Australia...

  • Contact details

To watch! Rudra helplessly shares contact details of owner, Revati determined to find out the truth

2 weeks ago Natalie R. Mobley

Bombay: Yeh Hai Chahatein is a passionate love story between a famous rockstar, Rudraksh Khurana, and a gynecologist, Dr. Preesha...

  • Contact tracing

CECC clarifies new contact tracing system procedures

3 weeks ago Natalie R. Mobley

By Lee I-chia / Staff Reporter The Central Epidemic Command Center (CECC) explained yesterday in detail how to use the...

  • Contact tracing

CECC to launch contact tracing website for confirmed COVID cases

3 weeks ago Natalie R. Mobley

Taipei, April 30 (CNA) A website that will allow people infected with COVID-19 to provide necessary contact tracing information will...

  • Contact details

You can now remove your contact details from Google search: here’s how

3 weeks ago Natalie R. Mobley

If you need to research how to remove contact information from Google search, including email addresses, physical addresses, and phone...

  • Contact tracing

DVIDS – News – FIGHTING COVID WITH ADVANCEMENTS IN MOBILE CONTACT TRACING

3 weeks ago Natalie R. Mobley

The ability to trace COVID-19 positive contacts is not an easy process. Many organizations use timesheets or computer applications that...

  • Contact details

Google allows users to suppress the display of their personal details in its search results / Digital Information World

3 weeks ago Natalie R. Mobley

In a recent offer to help expand the types of information users can request, Google says it is to allow...

  • Contact tracing

Estonian COVID contact tracing app HOIA will be deactivated on Sunday | News

3 weeks ago Natalie R. Mobley

"The HOIA app went live at the start of the pandemic, when there were no vaccines available, but it was...

  • Contact tracing

Queensland contact tracing team pulls out after investigating thousands of COVID-19 cases

3 weeks ago Natalie R. Mobley

Queensland's specialist COVID-19 contact tracing team will retire today after 15 months of work, tracing over 15,000 contacts and tracking...

  • Contact centre

Healthcare CRM and Contact Center Systems Market Booming Globally – Ripon College Days

3 weeks ago Natalie R. Mobley

“Healthcare CRM and Contact Center Systems Market” study by “marketreports.info» Provides details on market dynamics affecting the Healthcare CRM and...

  • Contact tracing

New York ends virtual COVID-19 contact tracing

3 weeks ago Natalie R. Mobley

ALBANY, NY (WWTI) – COVID-19 contact tracing has ended in New York City. On April 28, the New York State...

  • Contact details

Google starts removing people’s contact information from search

3 weeks ago Natalie R. Mobley

Alphabet Inc's Google has started responding to user requests to remove search results containing their home addresses, phone numbers and...

  • Contact centre

‘Where did our $17,000 go?’ Air NZ Customer Contact Center Battle

3 weeks ago Natalie R. Mobley

An Air New Zealand customer is frustrated that she wasted an entire weekend trying to contact the airline to find...

  • Contact tracing

End of contact tracing in schools on May 2

3 weeks ago Natalie R. Mobley

MCPS is making changes to the COVID-19 contact tracing process in schools to align with recommendations from the Montgomery County...

  • Contact tracing

QR code for contact tracing removed

3 weeks ago Natalie R. Mobley

SOCIAL DISTANCING APPLICATION: People are encouraged to download the app, which notifies them if they have come into close contact...

  • Contact centre

Quantum Metric integrates with ServiceNow to reduce contact center frustration

3 weeks ago Natalie R. Mobley

Quantum Metric, the continuous product design platform for customer-centric digital experiences, announced an integration with ServiceNow to extend understanding of...

  • Contact tracing

Donegal board votes to end COVID-19 contact tracing | Community News

3 weeks ago Natalie R. Mobley

When: Donegal School Board meeting, 14 April. Board member Lisa Albert joined the meeting virtually. Vice President Timothy Markovitz was...

  • Contact centre

Contact center opts for revamped Glasgow B-list location

3 weeks ago Natalie R. Mobley

NATIONAL go-centric contact center has moved to new offices in Glasgow to create a 'breakthrough' innovation center after a period...

  • Contact tracing

Montgomery County schools modify COVID-19 contact tracing protocol

3 weeks ago Natalie R. Mobley

Parents in Montgomery County, Maryland should expect changes in how COVID-19 cases are tracked in classrooms. Parents in Montgomery County,...

  • Contact centre

Migrating to Genesys PureConnect, Future-Proof Rewardsco Contact Center

3 weeks ago Natalie R. Mobley

Dwane Farquharson, Chief Technology Officer at Rewardsco. As a leading provider of outsourced sales, distribution and after-sales support services to...

  • Contact centre

Hospital Contact Center Solutions Market Size 2022-2029 | Key Players – Spok Inc, Nexmo, 8×8, Inc – Ripon College Days

3 weeks ago Natalie R. Mobley

New Jersey, United States,- The research study presented here is a highly detailed and meticulous depiction of almost all major...

  • Contact tracing

With NYS contact tracing over, what should you do if you test positive?

3 weeks ago Natalie R. Mobley

The Tompkins County Health Department says the New York State Virtual Call Center (NYS VCC), which performed contact tracing and...

  • Contact centre

Sprinklr launches voice integration with Amazon Connect to unify the contact center

3 weeks ago Natalie R. Mobley

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced integration with Sprinklr Modern Care and Amazon Connect...

  • Contact centre

Companies need to make the right “call” when transforming contact center operations

3 weeks ago Natalie R. Mobley

In the first installment of a series of articles on thought leadership, Tvrtko Stosic, a consultant with Avaya's International Specialists...

  • Contact centre

Healthcare crm and contact center systems research and clinical advancements by 2031 – The New York Irish Emgirant

4 weeks ago Natalie R. Mobley

New research on the Healthcare CRM and Contact Center Systems Market was conducted across a variety of industries in various...

  • Contact centre

Consumer loyalty. What is the role of the contact center agent?

4 weeks ago Natalie R. Mobley

Develop a successful customer retention strategy. What is the role of the contact center agent? These days, especially among young...

  • Contact centre

Global Contact Center Software Market Size, Share, Price, Trends, Growth, Analysis, Key Players, Outlook, Report, Forecast 2022-2027 | EMR Inc.

4 weeks ago Natalie R. Mobley

“Global Contact Center Software Market Report and Forecast 2022-2027” The global contact center software market will be driven by the...

  • Contact centre

Current and Future Market Potential by Types and End-Use Industries – The New York Irish Emgirant

4 weeks ago Natalie R. Mobley

"Contact Center Market Research Report Forecast to 2027: The Global Contact Center Market report provides insight into the global industry...

  • Contact centre

3 ways to de-stress employees with contact center technology

4 weeks ago Natalie R. Mobley

Workforce wellness - 3 ways to de-stress employees with contact center technologies that humanize the hybrid workplace Embrace analytics to...

  • Contact tracing

Contact tracing changes effective from Friday

4 weeks ago Natalie R. Mobley

latest news Contact tracing changes effective from Friday April 20, 2022 Updated on April 20, 2022 Sweeping changes to the...

  • Contact tracing

Contact Tracing Application Market to Witness Huge Growth by 2027

4 weeks ago Natalie R. Mobley

"Contact Tracing Application Market Research Report Forecast to 2027: The Global Contact-Tracing App Market report provides insights into the global...

  • Contact centre

Contact Center Management: What It Is and 7 Best Practices

4 weeks ago Natalie R. Mobley

There's a lot to master, but with the right strategy and planning in place, it's totally possible. To help you,...

  • Contact centre

Engaged employees: difference between a successful contact center and a struggling contact center

4 weeks ago Natalie R. Mobley

Engaged employees: the difference between a successful contact center and a struggling contact centerby Judith Schuder, Vice President of Marketing...

  • Contact centre

Vulnerable customer service is essential in the contact center

4 weeks ago Natalie R. Mobley

A growing awareness not only of the degree of vulnerability but its diversity paved the way for better working practices....

  • Contact centre

Hospital Contact Center Solutions Market Size Analysis 2022 by Major Key Players

1 month ago Natalie R. Mobley

New Jersey, United States,- The Global Hospital Contact Center Solutions Market is comprehensively and thoroughly examined in the report, focusing...

  • Contact details

Mother who wrote details on child’s back reaches refuge in France after fleeing Ukraine

1 month ago Natalie R. Mobley

It was the Ukrainian mother who scrawled her family's contact details on her daughter's back in case the bombings left...

  • Contact tracing

Covid-19: Delhi districts seek to step up testing and contact tracing | Delhi News

1 month ago Natalie R. Mobley

NEW DELHI: Due to surge in Covid-19 cases, all 11 districts have started following the test, trace and treat policy...

  • Contact tracing

State epidemiologist ‘proud’ of failed agency’s COVID contact tracing program, says everyone is to blame » Publications » Washington Policy Center

1 month ago Natalie R. Mobley

Although he failed to meet his own COVID-19 contact tracing goals, the state epidemiologist is “proud of the state” for...

  • Contact tracing

Fact check: Old Moradabad Covid contact tracing incident passed for action against Ram Navami stone peelers

1 month ago Natalie R. Mobley

A video of a group of women being escorted into a police vehicle has gone viral with the claim that...

  • Contact tracing

Kenyan national tests positive for Covid-19 in Jabalpur; contact tracing begins

1 month ago Natalie R. Mobley

Bhopal (Madhya Pradesh): A 61-year-old Kenyan national has tested positive for coronavirus in Jabalpur. The health department team has begun...

  • Contact centre

Adopting a multi-channel contact center strategy is essential for MNOs to improve customer experience and boost competitiveness

1 month ago Natalie R. Mobley

By Sizo Nkosi, Head of Partnerships for MNOs at Infobip Today, most customer-facing businesses have recognized the need to digitally...

  • Contact centre

LifeSearch selects Talkdesk contact center solution

1 month ago Natalie R. Mobley

SAN FRANCISCO AND LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., a global leader in customer experience for customer-obsessed businesses, has been selected by LifeSearch,...

  • Contact details

RTA shares contact details with public at Ludhiana transport office, visitors unimpressed

1 month ago Natalie R. Mobley

The Regional Transportation Authority (RTA) set up a notice board outside its office and made public the contact details of...

  • Contact centre

Customer experience: the real currency of the contact center

1 month ago Natalie R. Mobley

Customer experience (CX) is the most valuable currency a contact center can hold.The quality of an interaction with a customer...

  • Contact tracing

Taiwan recommends contact tracing app for restaurants, markets and concerts | Taiwan News

1 month ago Natalie R. Mobley

TAIPEI (Taiwan News) - The Central Epidemic Command Center (CECC) on Tuesday (April 12) released a list of suggested locations...

  • Contact tracing

Oracle Corporation, Apple, SAP SE, Siemens, ServiceNow – Blackswan Real Estate

1 month ago Natalie R. Mobley

The titled global market reports provide "Contact Tracing Services Market" Comparative analysis before and after the covid-19 market and also...

  • Contact centre

Moray MP and MSP fear for Kura contact center workers at Forres after contract loss

1 month ago Natalie R. Mobley

Part of the Strathcona House office on Forres Enterprise Park has already been closed according to an anonymous tip to...

  • Contact centre

bank muscat SAOG: The Contact Center improves the customer experience and communication

1 month ago Natalie R. Mobley

In line with its customer-centric vision to "serve you better, every day", Bank Muscat offers a wide range of services...

  • Contact tracing

Taiwan’s contact tracing app will be required in some locations | Taiwan News

1 month ago Natalie R. Mobley

TAIPEI (Taiwan News) - The Central Epidemic Command Center (CECC) is promoting the adoption of its contact tracing app due...

  • Contact tracing

CECC urges use of contact tracing app

1 month ago Natalie R. Mobley

NO NEW DEATHS: Four of the 431 local cases yesterday were hospitalized with mild pneumonia, Centers for Disease Control Deputy...

  • Contact centre

Healthcare CRM and Contact Center Systems Market Size, Scope and Forecast

1 month ago Natalie R. Mobley

New Jersey, United States – This Healthcare CRM and Contact Center Systems Market The report provides a comprehensive overview of...

  • Contact tracing

Supporting TB program in active contact tracing: a case study from Pakistan | Infectious diseases of poverty

1 month ago Natalie R. Mobley

Pulmonary tuberculosis is usually diagnosed when symptomatic people seek treatment at health facilities. Historically, community health workers have played a...

  • Contact tracing

Testing Communication Concepts on COVID-19 Contact Tracing Among Black and Latino/Hispanic People in the United States

1 month ago Natalie R. Mobley

This article was originally published here J Ethnic-racial disparities in health. 2022 April 7. doi: 10.1007/s40615-021-01167-5. Online ahead of print....

  • Contact tracing

Singapore’s TraceTogether story for COVID-19 contact tracing

1 month ago Natalie R. Mobley

With the launch of the TraceTogether (TT) mobile app on March 20, 2020, Singapore became the first country to roll...

  • Contact tracing

Taiwan suspends part of COVID contact tracing, adopts new screening model

1 month ago Natalie R. Mobley

Taipei, April 7 (CNA) Minister of Health and Welfare Chen Shih-chung (陳時中) said on Thursday that COVID-19 contact tracing has...

  • Contact centre

How Five9 and Onecom are bringing Microsoft Teams to the contact center

1 month ago Natalie R. Mobley

The explosive growth of Microsoft Teams to 270 million monthly active users in five years has made it a heavy...

  • Contact centre

Healthcare CRM and Contact Center Systems Market Size, Growth Factors and Forecasts

1 month ago Natalie R. Mobley

New Jersey, United States – The research study on the Healthcare CRM and Contact Center Systems Market offers you detailed...

  • Contact tracing

Extensive contact tracing ‘needed within hours’

1 month ago Natalie R. Mobley

Hong Kong authorities should conduct contact tracing of Covid patients as thoroughly as possible instead of simply...

  • Contact details

Madras HC wants contact details clearly mentioned in case documents – The New Indian Express

1 month ago Natalie R. Mobley

By Express press service MADURAI: The Madurai Bench of the Madras High Court has requested the Registrar of all Courts...

  • Contact details

“Why I wrote the coordinates on the back of my two-year-old daughter while fleeing Kyiv”

1 month ago Natalie R. Mobley

A Ukrainian mother who scribbled contact details on her daughter's back in pen as she prepared to flee the war...

  • Contact centre

2022 Hospital Contact Center Solutions Market Size and Share Analysis by Major Key Players

1 month ago Natalie R. Mobley

New Jersey, United States,-The Global Hospital Contact Center Solution Market report 2022-2028 covers revenue, deal volume, size, value and this...

  • Contact details

Ukrainian mother writes coordinates on her child’s back in case her family is killed

1 month ago Natalie R. Mobley

A Ukrainian mother has her two-year-old daughter's contact details written on her back in case her family is killed by...

  • Contact tracing

Malaysians concerned over reported plan to sell contact-tracing app to private company Global Voices Français

2 months ago Natalie R. Mobley

Screenshot from a video posted on the MySejahtera app site News of a Malaysian government agency's plan to sell the...

  • Contact tracing

Contact tracing at BITS Goa campus, 6 more Covid positives | Goa News

2 months ago Natalie R. Mobley

Panaji/Vasco: Contact tracing was carried out at KK Birla BITS Pilani Goa campus in Zuarinagar on Friday, after 24 students...

  • Contact centre

Grande Prairie Citizen Contact Center usage data provides a good overview: city

2 months ago Natalie R. Mobley

Data recently released by the city's Citizen Contact Center could prove invaluable to city departments in future planning and trend...

  • Contact tracing

Contact tracing to boost vax drive in Davao city

2 months ago Natalie R. Mobley

DAVAO CITY—Contact tracing for Covid-19 infection would be kicked into high gear, this time to do family...

  • Contact centre

KCOM is looking for local talent at the Hull contact center

2 months ago Natalie R. Mobley

KCOM has launched a major recruitment campaign to fill 40 new customer service positions in its Hull-based contact center The...

  • Contact tracing

Covid Falkirk: NHS Forth Valley contact tracing team to be disbanded

2 months ago Natalie R. Mobley

The 80-person team in the area handled up to 700 cases a day in March as the Omicron variant –...

  • Contact tracing

NHS Forth Valley contact tracing team to disband

2 months ago Natalie R. Mobley

Photo by John Devlin.The 80-person team in the area handled up to 700 cases a day in March as the...

  • Contact centre

Mida Call Analytics Reveals Contact Center Efficiency

2 months ago Natalie R. Mobley

Knowledge is power in any business, but gaining a deep understanding of your contact center has long been a priority,...

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  • How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

  • Michigan ends COVID-19 contact tracing contract

  • ACT ends mandate of contact tracing app

  • Employee well-being and engagement in your contact center

  • Zoom continues to expand its contact center with the acquisition of Solvvy

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How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000

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Michigan ends COVID-19 contact tracing contract

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ACT ends mandate of contact tracing app

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Employee well-being and engagement in your contact center

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Zoom continues to expand its contact center with the acquisition of Solvvy

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