West Yorkshire Police contact center records busiest 24 hours

West Yorkshire Police recorded one of the busiest 24 hours the Force has ever seen at their customer contact centre.

There were 5,140 total contacts from members of the public in the contact center from 6 a.m. on Friday June 17 to 6 a.m. on Saturday June 18, making it the third highest 24-hour period never recorded. Contacts included people calling 999 and 101 and using 101 Live Chat, email and online reporting services.

Tom Donohoe, Customer Contact Center Managersaid:

“It was completely unprecedented and more in line with what we might expect to see on New Year’s Eve, which tends to be our busiest day of the year. On a New Year’s Eve in On average, we take about 1,850,999 calls and in that 24 hour period we took 2,007.

“I want to make it absolutely clear that we will never deter anyone from contacting the police on legitimate policing matters, but when contact levels are this high we need to make sure people contact us for the right reasons. We kindly ask people to help us help you.

“On a daily basis, we still receive nuisance calls, calls which should be for other services such as local authorities and the RSPCA, and calls which can be dealt with online.

“While online contacts still count towards our total number of contacts, they tend to be quicker for the audience member and the customer contact center team to process.

“Please always call 999 in an emergency, when there is a threat to life or a crime in progress, but consider looking online before calling the police with further questions.”