LONDON–(BUSINESS WIRE)–Talkdesk®, Inc.a global leader in cloud contact centers for customer-focused businesses, has been selected by the Digital Investment Service Richness to deliver a cloud-based contact center solution that will make it faster and easier for customers to engage with the company’s Cardiff-based care team.
Wealthify aims to inspire anyone, regardless of background or experience, to build their wealth and the future they want. The company exists to make investing easy to understand and accessible to everyone, having eliminated complexity and jargon from the start and offering investments from just £1.
By taking advantage CX Cloud™ Talkdesk, a complete, end-to-end customer experience solution, Wealthify can scale its contact center and adapt to changing needs as it grows. Call quality, intelligent routing and customizable features allow them to reduce wait times, improve caller satisfaction and increase agent productivity. Reporting tools also give them a better view of interactions and provide insights to create richer engagements.
“The customer experience is at the heart of everything we do. It’s important to us that when our clients have questions or need reassurance, they can contact a real person without hassle or delay,” said Michelle Pearce-Burke, co-founder and COO, Wealthify. “With the Talkdesk CX Cloud platform, we were able to reduce call waiting times to an all-time high. We will also use reporting features to collect information about these conversations and continue to improve our highly rated service.”
“Financial service providers face fierce competition in today’s crowded marketplace,” said Andy Flynn, senior vice president, industry strategy, Talkdesk. “Despite the challenge, Wealthify has found the formula for success, demystifying an often complex process and empowering consumers. That same customer-centric mindset is reflected in their Customer Service Center, where every engagement is designed to be everything. so smooth and effortless.
Find out how other companies like Wealthify are reshaping the customer experience using Talkdesk technology.
Talkdesk® is a global leader in cloud contact centers for customer-centric businesses. Our automation-focused customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise and global footprint reflect our commitment to ensuring businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction. customers and accelerated business results.
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Launched in April 2016, UK investment service Wealthify offers a simple and affordable approach to investing. Available online or via an app, customers simply choose the amount they wish to invest and their preferred investment style, including ethical investment options. Wealthify then builds and manages an investment plan on their behalf. Its goal is to make investing easy and accessible, inspiring everyone to build their future wealth.
Wealthify is an independent subsidiary of Aviva and has numerous consumer, fintech and investment awards. It is proudly rated Excellent on Trustpilot.