Verse.io, a leading conversational texting platform leveraging powerful AI and highly trained human concierges, has officially announced the appointment of Dennis Eaton as the new Vice President of Contact Center Operations at the company.
Having previously led large-scale operations and healthcare organizations of more than 2,500 employees, Eaton brings to the Verse team two decades of experience in workforce management, training, quality, project management, contact centers and supplier management.
Prior to joining Verse, Eaton held leadership positions in various industries. Over his 20+ year career, Eaton has worked for retailers like Nike, tech giants like Oracle, financial services like ADP and entertainment companies like Walt Disney. Eaton has achieved great success in its ability to connect with its teams and foster a positive culture, while improving efficiency and performance.
“The deep industry expertise, operational experience and strong leadership that Dennis brings to our team through game-changing companies like Nike, Disney and ADP comes at the perfect time as Verse continues to grow and expand. ‘evolving at a rapid pace, and we couldn’t be more excited,’ said David Tal, co-founder and CEO of Verse.
Eaton holds an MBA from the Rollins Crummer Graduate School of Business and a Bachelor of Science in Management Information Systems from the University of Central Florida. In his spare time, he enjoys skiing, surfing, golfing, hiking, riding KTM mountain bikes and spending time with his family.
To learn more about Verse and its growing leadership team, please visit https://verse.io.
About the verse
Verse is a next-gen conversational texting platform designed for sales and marketing teams. Combining powerful AI with real humans, Verse helps businesses engage, qualify, and convert inbound leads for marketing and sales teams. Our mission is to help businesses win more business by powering real, authentic two-way text conversations for businesses and their consumers at any scale, while creating the most efficient and enjoyable customer experience possible. .