UK National Contact Center Awards winners announced

The winners of the UK National Contact Center Awards are announced at the awards ceremony in London

This week the winners of the UK National Contact Center Awards were announced at a live awards ceremony hosted by the entertaining Vernon Kay in central London. Among the winners, Ryan Rubertazzi received gold in the Contact Center Leader of the Year category while Stephen Lomas won Contact Center Manager of the Year (Large), the City of Westminster won was awarded Best Diversity and Inclusion Culture and John Lewis won Gold for Best Work From Home Program (Large).

The public gave the NHS a standing ovation when NHS Digital was declared winner of Contact Center of the Year (Medium) and when Sean Benson was crowned unsung hero, Vernon invited him to say a few words, to which he said that he was proud and humbled and thanked his team and his wife for all the support during this difficult time.

Leigh Hopwood, CCMA CEO noted

“What a night! It was very special to see over 700 people at the awards night in London who were all on the front line, working under the most difficult of circumstances with such tenacity and professionalism.

“The event paid tribute to the industry and those who work in it. These awards are special because they relate to all people and it rang true throughout the evening. Congratulations to all of Monday’s finalists and winners and we’ll be looking to bring some of their stories to the industry.

Hitachi Capital won complaints manager of the year and best health and wellness program went to Sky. Further golds went to Eurostar for Contact Center of the Year (Small) and the City of Westminster team were delighted to win the Best Diversity & Inclusion category.

The finalists took to social media to further celebrate their success:

“So proud to have attended the UK National Contact Center Awards with these phenomenal women who have led, coordinated and supported our amazing frontline teams caring for families during the pandemic,” said Kate Davidson of Dignity PLC on of his colleagues.

Jamie Crewe, Chief Operating Officer at Close Brothers Premium Finance, said:

“What an evening celebrating the success of everyone in the industry at the CCMA Awards last night. No winners this year but so proud of the team! Having three finalists represents how equally successful everyone in Close Brothers Premium Finance Client Services has been.

“I am so proud that the Coop Contact Center team walked away with 4 wins last night at the UK National Contact Center Awards! What a brilliant night! Proud to lead our award-winning teams…. Gold for the most positive impact on the community, silver for Contact Center of the Year, for all our work to support our customers, members and colleagues during the COVID-19 crisis. Congratulations to Claire Carroll and Sophie Collis on your Leadership Award wins!!! said Ben Lyons, Senior Operations Manager at Co-op.

Television and radio presenter Vernon Kay captivated audiences throughout the ceremony as he raised his glass to the entire industry for his resilience and commitment to his roles throughout the past 18 months of the pandemic.

Tim Pickard, Chief Marketing Officer of Sabio, main sponsor of the awards, commented :

“We recognize that people make the contact center industry. Being able to celebrate their talent, resilience and success on Monday night in a live environment was incredibly special. »

“We send our congratulations to all of the winners and look forward to hearing the stories.”

For a complete list of winners and photos from the event, please Click here

The longest running awards for the UK contact center industry is now in its 26th year and recognizes individuals and industry teams who strive to make their contact centers professional and industry leading. ‘industry. The awards have an excellent reputation throughout the industry for being of a very high standard.

All shortlisted candidates go through a comprehensive judging process, including face-to-face interviews.

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The CCMA (Call Center Management Association) is the oldest association representing the contact center industry in the UK. The membership organization supports contact center leaders by providing networking opportunities; openly share best practices and increase their skills and knowledge through specialized training. Its objective is to provide timely and impartial advice to its members; keeping contact center leaders informed of changes in their industry; provide credible reference information and help individuals stay abreast of the latest trends and developments.

For more information on the ACMC, visit their Website