Contact centers today are facing unprecedented levels of turnover, combined with low agent engagement and a shortage of talent. So how do you improve productivity and performance in the age of hybrid working?
The answer is innovation. Next-generation technology and best-in-class strategies allow organizations to more effectively hire, develop and retain top agents. This masterclass will provide concrete steps for your contact center to:
• Control costs by reducing agent turnover
• Improve CSAT with AI-powered performance insights and personalized coaching
• Increase operational efficiency by optimizing agent utilization and increasing productivity
After this session, you will have the tools to build your business case for agent experience investments and gain insight into how cutting-edge software is driving leading contact centers with artificial intelligence and powerful automations.
Places are limited to ensure attendees get the most out of this masterclass. Reserve your spot today.
Date: Thursday, June 28, 2022
Time: 10am BST
For more information or to register Click here
Talkdesk® is a global leader in cloud contact centers for customer-centric businesses. Our automation-focused customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise and global footprint reflect our commitment to ensuring businesses can deliver better experiences in any industry and through any channel, resulting in greater customer satisfaction. customers and accelerated business results.
For more information about Talkdesk, see their company profile