Responsibility and ethics of AI in the contact center
AI makes it easier to collect and process massive amounts of customer data, to help organizations predict consumer behavior and...
AI makes it easier to collect and process massive amounts of customer data, to help organizations predict consumer behavior and...
The future of contact centers is here, now How is the future of contact centers shaping up? Here are 9...
NICE CXone Earns Top Honors for Contact Center Platforms in Metrigy Research NICE's end-to-end integrated contact center platform, CXone, delivers...
Puzzel, Europe's leading provider of cloud-based contact center solutions, has launched a new dashboard that allows customer service managers to...
Jonas Bogoshi, CEO of BCX. BCX, a subsidiary of Telkom, is creating new revenue streams by tapping into South Africa's...
Outsource Fiji was the destination partner and awards night sponsor for CCW 2022. Through the event, we were able to...
100 new jobs have been created by BT in Doncaster. The communications giant is recruiting for the South Yorkshire contact...
The recruitment drive is part of BT Group's wider aim to hire 1,000 new contact center colleagues across BT and...
For many organizations, the quality of their contact center agents is key to the success of their entire customer service...
Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth....
New Dedicated Stagecoach Customer Contact Center Comes Closer with Appointment of New Customer Service Manager Stagecoach has announced that important...
European Contact Center and Customer Service Exchange - Virtual Event March 29-31, 2022 Giving you the stories and ideas to...
A WORKPLACE choir in Merthyr Tydfil has seen huge demand to get back together following Covid restrictions, with the group...
Leaders in Wales' contact center industry have branded the current recruitment battle between sectors to simply fill vacancies as 'short-sighted'...
Reed in partnership embarks on its exciting growth journey using a cloud-based contact center platform About Reed in Partnership –...
Village Roadshow's investment in its contact centers has allowed its contact center agents to focus on higher value tasks that...
Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced that Harry's, Inc., the premium men's grooming...
LONDON--(BUSINESS WIRE)--Talkdesk®, Inc.a global leader in cloud contact centers for customer-focused businesses, has been selected by the Digital Investment Service...
Contact center solutions are designed to overcome challenges on multiple fronts by offering solutions such as a personalized experience, faster...
Running a contact center today is a tricky business, but it doesn't have to be – with the right mindset...
Expert advice for taking care of the mental health of your contact center employees - Kura explains how to improve...
Auckland, New Zealand--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced the New Zealand Domain Name...
Three-quarters of contact center agents face imminent burnout MaxContact appeals to industry make 2022 the year of the agent and...
By Raghu Ravinutala, CEO and Co-Founder, yellow.ai Covid-19 has transformed the customer experience in many more ways than one might...
Global survey probes the future of customer service and examines consumer preferences over contact center strategiesThe PCI Pal® survey compares...
Cinos signs a partnership agreement with Enghouse Interactive to strengthen its contact center offering to the British public sector Unified...
The acquisition will strengthen Eckoh's customer engagement security solutions, adding complementary services and patents to their portfolio, and strengthening their...
Following strong market reaction to the arrival of the world's first native contact center solution for Microsoft Teams in Australia...
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties throughout the...
Contact center attrition levels may skyrocket if the 'big resignation' starts to really bite Ensuring the mental health and well-being...
CallMiner Named Automation Contact Center Solution of the Year at CCW Excellence Awards CallMiner's Conversation Analytics Platform Recognized as Leading...
3 ways to win the tug-of-war over contact center technology - In the digital age, how do organizations show their...
Motherwell-based contact center outsourcing company Ascensos has announced the opening of its second base in Turkey after a year of...
Staffing your contact center this Christmas can be difficult at the best of times. But with the tightening of coronavirus...
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing valuable interactions...
AI (artificial intelligence) impacts all areas of service delivery, and customer service is no exception.Today's contact centers are no longer...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, announced a partnership with AppSmart, a marketplace for...
Managers spend their days coaching and training their team on brand standards, best practices, and solving common customer issues. QA...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, has announced a partnership with AppSmart, a marketplace...
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
COVENTRY, England - (COMMERCIAL THREAD) -Sitel® Group, one of the world's largest providers of customer experience (CX) products and solutions,...
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
Offer 95% cost savings to your contact center with AI and automation with Britannic Technologies Britannic Technologies will showcase at...
Microsoft announced that the voice will come to Dynamics 365, creating an “all-in-one digital contact center solution”.The voice channel is...
CallCare: Caller's Age, Preferred Pronouns, and Fraudulent Calls: Contact Center Agents Reveal What Influences Customer Experience More than a quarter...
Photo / Supplied.In this opinion piece, Kelly Brickley, Enterprise Telecommunications Solutions Consultant at Digital Island, draws on her white paper...
DUBLIN - (COMMERCIAL THREAD)--The "Contact center operations in South Africa 2021" the report was added to ResearchAndMarkets.com offer. This report...
Government lockdowns and restrictions in 2020 caused significant business disruption in several industries and organizations. The contact center industry is...
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Center Operations in South Africa 2021" report has been added to...
A business in the Northeast has created 400 new jobs after benefiting from an increase in online retailing during the...
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
BT has announced the completion of its new Warrington contact center in the Birchwood area of the city, following a...
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
Recruitment is underway at Just Eat as it announces details of its 1,500-seat contact center in Rainton Bridge, Houghton-le-Spring, which...
CBA is developing a virtual contact center construct by reassigning staff from around 10% of its branches to spend their...
The leading cloud communications provider, Nextiva recently unveiled the next stage in the development of its communications portfolio. The Nextiva...
Everyone is looking forward to payday.Direct deposit makes getting paid quick and easy since the money just appears in your...
University contact details Contact details for the University of Helsinki. Address and standard University of Helsinki P.O. Box 4 (Yliopistonkatu...