Responsibility and ethics of AI in the contact center
AI makes it easier to collect and process massive amounts of customer data, to help organizations predict consumer behavior and...
customer service
The future of the contact center is here and now
The future of contact centers is here, now How is the future of contact centers shaping up? Here are 9...
NICE CXone Gets Top Honors for Contact Center Platforms
NICE CXone Earns Top Honors for Contact Center Platforms in Metrigy Research NICE's end-to-end integrated contact center platform, CXone, delivers...
Puzzel launches a new dashboard to visualize contact center performance in real time
Puzzel, Europe's leading provider of cloud-based contact center solutions, has launched a new dashboard that allows customer service managers to...
BCX bets on the “intelligent contact center” strategy
Jonas Bogoshi, CEO of BCX. BCX, a subsidiary of Telkom, is creating new revenue streams by tapping into South Africa's...
Outsource Fiji at Contact Center Week in Gold Coast Australia
Outsource Fiji was the destination partner and awards night sponsor for CCW 2022. Through the event, we were able to...
BT creates 100 new jobs at refurbished Doncaster contact center
100 new jobs have been created by BT in Doncaster. The communications giant is recruiting for the South Yorkshire contact...
BT is creating jobs in Doncaster with 100 new contact center positions to be filled in 2022
The recruitment drive is part of BT Group's wider aim to hire 1,000 new contact center colleagues across BT and...
Are today’s contact center agents more isolated? How gamification could help
For many organizations, the quality of their contact center agents is key to the success of their entire customer service...
Stagecoach appoint Perth Contact Center Customer Service Manager
Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth....
Stagecoach appoint Customer Service Manager at Perth Contact Center
New Dedicated Stagecoach Customer Contact Center Comes Closer with Appointment of New Customer Service Manager Stagecoach has announced that important...
European contact center and customer service exchange
European Contact Center and Customer Service Exchange - Virtual Event March 29-31, 2022 Giving you the stories and ideas to...
The EE Contact Center Choir Merthyr Tydfil come together to perform Yma o Hyd for Welsh Language Music Day
A WORKPLACE choir in Merthyr Tydfil has seen huge demand to get back together following Covid restrictions, with the group...
Welsh contact center industry ditches unsustainable recruitment tactics
Leaders in Wales' contact center industry have branded the current recruitment battle between sectors to simply fill vacancies as 'short-sighted'...
Reed in Partnership Cloud Contact Center Platform
Reed in partnership embarks on its exciting growth journey using a cloud-based contact center platform About Reed in Partnership –...
Village Roadshow invests in AI and ML to improve contact center customer service – Process
Village Roadshow's investment in its contact centers has allowed its contact center agents to focus on higher value tasks that...
Harry’s chooses Playvox for contact center forecasting and planning
Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, announced that Harry's, Inc., the premium men's grooming...
Wealthify creates richer customer interactions with Talkdesk contact center solution
LONDON--(BUSINESS WIRE)--Talkdesk®, Inc.a global leader in cloud contact centers for customer-focused businesses, has been selected by the Digital Investment Service...
The telecommunications industry can benefit from omnichannel contact center solutions: Amit Kumar Gandhi
Contact center solutions are designed to overcome challenges on multiple fronts by offering solutions such as a personalized experience, faster...
Contact Center Operations: Keep it Simple – Keep it Human
Running a contact center today is a tricky business, but it doesn't have to be – with the right mindset...
Taking care of the mental health of contact center employees
Expert advice for taking care of the mental health of your contact center employees - Kura explains how to improve...
New Zealand Domain Names Commission Selects Dialpad for Contact Center Operations
Auckland, New Zealand--(BUSINESS WIRE)--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced the New Zealand Domain Name...
Three-quarters of contact center agents facing imminent burnout
Three-quarters of contact center agents face imminent burnout MaxContact appeals to industry make 2022 the year of the agent and...
Contact center automation: the winning strategy for 2022
By Raghu Ravinutala, CEO and Co-Founder, yellow.ai Covid-19 has transformed the customer experience in many more ways than one might...
CX Preferences vs Contact Center Strategies
Global survey probes the future of customer service and examines consumer preferences over contact center strategiesThe PCI Pal® survey compares...
Cinos signs with Enghouse to strengthen its contact center offer
Cinos signs a partnership agreement with Enghouse Interactive to strengthen its contact center offering to the British public sector Unified...
Eckoh acquires Syntec to improve contact center offerings
The acquisition will strengthen Eckoh's customer engagement security solutions, adding complementary services and patents to their portfolio, and strengthening their...
CentrePal Brings First Native Microsoft Teams Contact Center Solution to UK After APAC Success
Following strong market reaction to the arrival of the world's first native contact center solution for Microsoft Teams in Australia...
Contact Center Planning and Performance Manager job at Onward Homes
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties throughout the...
Risk of contact center attrition if resignations begin
Contact center attrition levels may skyrocket if the 'big resignation' starts to really bite Ensuring the mental health and well-being...
CallMiner Wins Contact Center Automation Solution Award
CallMiner Named Automation Contact Center Solution of the Year at CCW Excellence Awards CallMiner's Conversation Analytics Platform Recognized as Leading...
3 Ways To Win Rope Contact Center Technology
3 ways to win the tug-of-war over contact center technology - In the digital age, how do organizations show their...
Ascensos plans a second contact center in Turkey
Motherwell-based contact center outsourcing company Ascensos has announced the opening of its second base in Turkey after a year of...
Top tips for staffing your contact center this Christmas
Staffing your contact center this Christmas can be difficult at the best of times. But with the tightening of coronavirus...
Gamma Communications: 4 contact center features to reduce your lost calls
Missing customer calls is never a good thing. It means losing business opportunities, losing customer loyalty, and losing valuable interactions...
AI in the cloud contact center: getting ready for 2022
AI (artificial intelligence) impacts all areas of service delivery, and customer service is no exception.Today's contact centers are no longer...
LiveVox extends contact center reach with AppSmart Deal
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, announced a partnership with AppSmart, a marketplace for...
Contact center performance management – Contact-Centres.com
Managers spend their days coaching and training their team on brand standards, best practices, and solving common customer issues. QA...
LiveVox Expands Contact Center Reach With AppSmart Deal
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, has announced a partnership with AppSmart, a marketplace...
Preparing your contact center for the Christmas period
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
Sitel Group® named three times winner at the European Contact Center & Customer Service Awards 2021
COVENTRY, England - (COMMERCIAL THREAD) -Sitel® Group, one of the world's largest providers of customer experience (CX) products and solutions,...
So what is the contact center forecast for 2022?
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
Interact celebrates 10 years and creates 100 contact center jobs
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
Survey reveals contact center employee experience as
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
95% cost savings for your contact center with AI and automation
Offer 95% cost savings to your contact center with AI and automation with Britannic Technologies Britannic Technologies will showcase at...
Microsoft reveals ‘all-in-one digital contact center’
Microsoft announced that the voice will come to Dynamics 365, creating an “all-in-one digital contact center solution”.The voice channel is...
Contact Center Agents Reveal What Influences CX
CallCare: Caller's Age, Preferred Pronouns, and Fraudulent Calls: Contact Center Agents Reveal What Influences Customer Experience More than a quarter...
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How to run a contact center – from home
Photo / Supplied.In this opinion piece, Kelly Brickley, Enterprise Telecommunications Solutions Consultant at Digital Island, draws on her white paper...
2021 South Africa Contact Center Operations Market Report with Aegis, CCI, Merchants, Outworx, Webhelp, Altron and Business Connexion – ResearchAndMarkets.com
DUBLIN - (COMMERCIAL THREAD)--The "Contact center operations in South Africa 2021" the report was added to ResearchAndMarkets.com offer. This report...
The latest trends in contact center technology
Government lockdowns and restrictions in 2020 caused significant business disruption in several industries and organizations. The contact center industry is...
South Africa Contact Center Operations Market Report 2021:
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Center Operations in South Africa 2021" report has been added to...
Contact center company Echo-U creates 400 jobs at two sites in the North East
A business in the Northeast has created 400 new jobs after benefiting from an increase in online retailing during the...
Contact Center Trends 2022 – Customer Relationship
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
AWS Improves Contact Center Productivity With New Amazon Connect Features
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Opening of a new BT contact center in Warrington
BT has announced the completion of its new Warrington contact center in the Birchwood area of the city, following a...
Five key questions to help define the contact center AI strategy
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
Service NSW to make its contact center operations “geographically agnostic” – Cloud – Software
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
Just Eat creates 1,500 jobs in the North East at the new contact center
Recruitment is underway at Just Eat as it announces details of its 1,500-seat contact center in Rainton Bridge, Houghton-le-Spring, which...
CBA Adds Branch Staff to Contact Center Operations – Finance – Training & Development – Software
CBA is developing a virtual contact center construct by reassigning staff from around 10% of its branches to spend their...
Nextiva launches a new contact center offer
The leading cloud communications provider, Nextiva recently unveiled the next stage in the development of its communications portfolio. The Nextiva...
Best banks for early direct deposit May 2021
Everyone is looking forward to payday.Direct deposit makes getting paid quick and easy since the money just appears in your...
University contact details
University contact details Contact details for the University of Helsinki. Address and standard University of Helsinki P.O. Box 4 (Yliopistonkatu...
