Contact Center Business Analyst III
Non-negotiable: Someone who has been involved in the continuous improvement of contact centers, including: Understanding of end-to-end contact center operations...
Non-negotiable: Someone who has been involved in the continuous improvement of contact centers, including: Understanding of end-to-end contact center operations...
Content Guru, a leading provider of cloud communication technologies, has introduced a revolutionary new feature for contact center agents. Contact...
AI makes it easier to collect and process massive amounts of customer data, to help organizations predict consumer behavior and...
The future of contact centers is here, now How is the future of contact centers shaping up? Here are 9...
Contact Center Trends: The Current State and 6 Key Forces at Play - Medallia Talks It is the dawn of...
Observe.AI, the intelligent workforce platform transforming contact centers with AI, introduced the industry's first AI-powered solution to selectively remove personally...
Jonas Bogoshi, CEO of BCX. BCX, a subsidiary of Telkom, is creating new revenue streams by tapping into South Africa's...
DUBLIN--(BUSINESS WIRE)--The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to from ResearchAndMarkets.com...
The impact of Covid on the contact center has forced organizations to adjust how they operate. Contact centers have traditionally...
The recruitment drive is part of BT Group's wider aim to hire 1,000 new contact center colleagues across BT and...
The Cloud-Based Contact Center Market report lets businesses know how the market will perform in the forecast years by providing...
For many organizations, the quality of their contact center agents is key to the success of their entire customer service...
Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth....
New Dedicated Stagecoach Customer Contact Center Comes Closer with Appointment of New Customer Service Manager Stagecoach has announced that important...
Leaders in Wales' contact center industry have branded the current recruitment battle between sectors to simply fill vacancies as 'short-sighted'...
Reed in partnership embarks on its exciting growth journey using a cloud-based contact center platform About Reed in Partnership –...
Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite, was named a leader product...
The Tring Child Contact Center has received a helping hand from Cala Homes, as part of the homebuilder's community scholarship...
Through Ken Ume, Product Marketing Manager, Netcall After weathering the disruption of a global pandemic, most organizations are stabilizing and...
The trend to digitize the customer contact center has intensified following the Covid pandemic, but the adoption of AI tools...
Village Roadshow's investment in its contact centers has allowed its contact center agents to focus on higher value tasks that...
Babble Named Five9 Contact Center Partner of the Year for Third Consecutive Year Babble's Market-Leading Call Center Team Recognized Again...
LONDON--(BUSINESS WIRE)--Talkdesk®, Inc.a global leader in cloud contact centers for customer-focused businesses, has been selected by the Digital Investment Service...
Contact center solutions are designed to overcome challenges on multiple fronts by offering solutions such as a personalized experience, faster...
Alvaria, the global leader in enterprise-wide customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer,...
Hammer, an Infovista company that makes customer experience work, announced the appointment of John D'Anna, former CEO of Empirix, as...
Running a contact center today is a tricky business, but it doesn't have to be – with the right mindset...
Expert advice for taking care of the mental health of your contact center employees - Kura explains how to improve...
Prioritizing Your Contact Center Staff in 2022 - Craig Farley, Head of Consulting at IPI, Discusses People make a contact...
Three-quarters of contact center agents face imminent burnout MaxContact appeals to industry make 2022 the year of the agent and...
By Raghu Ravinutala, CEO and Co-Founder, yellow.ai Covid-19 has transformed the customer experience in many more ways than one might...
We are looking for a solid BA. Someone who has been involved in the continuous improvement of contact centers including:...
Global survey probes the future of customer service and examines consumer preferences over contact center strategiesThe PCI Pal® survey compares...
Following strong market reaction to the arrival of the world's first native contact center solution for Microsoft Teams in Australia...
A vital service protecting vulnerable women in North Wales is opening two new contact centers in Wrexham and Bangor to...
A vital service protecting vulnerable women in North Wales is opening two new contact centers, including one in Wrexham. The...
Dealing with the Perfect New Storm - Stabilizing Your Digital Contact Center - After overcoming the disruptions of a global...
Microsoft caused a stir by announcing it would add voice channels to Dynamics 365. The vendor called the new offering...
3 ways to win the tug-of-war over contact center technology - In the digital age, how do organizations show their...
Staffing your contact center this Christmas can be difficult at the best of times. But with the tightening of coronavirus...
More than 150 new jobs are on their way to BT's base in North Tyneside after the telecommunications giant announced...
BT announces 150 new jobs and second multi-million pound contact center in Newcastle BT Group announced today that it will...
North Tyneside office set for major renovationBT Group announced today that it will recruit more than 150 new local jobs...
AI (artificial intelligence) impacts all areas of service delivery, and customer service is no exception.Today's contact centers are no longer...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, announced a partnership with AppSmart, a marketplace for...
Count Yvonne Klieve cuts the birthday cakeThe announcement came as customer experience company Interact celebrated its 10th anniversary.Interact is a...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, has announced a partnership with AppSmart, a marketplace...
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
CallCare: Caller's Age, Preferred Pronouns, and Fraudulent Calls: Contact Center Agents Reveal What Influences Customer Experience More than a quarter...
Photo / Supplied.In this opinion piece, Kelly Brickley, Enterprise Telecommunications Solutions Consultant at Digital Island, draws on her white paper...
Credit: Dreamstime Remote working has created a renewed demand for contact centers in Australia and transformed the way they operate,...
Government lockdowns and restrictions in 2020 caused significant business disruption in several industries and organizations. The contact center industry is...
UK National Contact Center Conference 2021 - Unleashing the Power of the Contact Center The CCMA (Call Center Management Association)...
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
The winners of the UK National Contact Center Awards are announced at the awards ceremony in London This week the...
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Google launched a contact center solution based on its Chrome operating system.The offering was designed in partnership with 8 ×...
CCMA research on the evolution of the contact center gives hope to contact center leaders The CCMA (Call Center Management...
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
Initially spurred by the Covid-induced shift to remote working, many companies are turning to cloud-based platforms such as Microsoft Teams...
August 10, 2021 4 minute read We are in the age of the customer. Alok Kulkarni explains why the contact...
The leading cloud communications provider, Nextiva recently unveiled the next stage in the development of its communications portfolio. The Nextiva...