Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth. The dedicated customer contact center, which will offer a single telephone and digital point of contact, is expected to open in the spring.
The management team and team leaders have recently been appointed and recruitment is underway for 60 new customer service advisors to join the new team. Stagecoach will be holding a recruitment open day on 24 February from 12.00pm to 6.00pm at their headquarters – 10 Dunkeld Road, Perth and are encouraging people to sign up by emailing [email protected]
For those unable to attend, they are also encouraging applications via the CCA recruitment team on 0141 406 6730 or via www.cacarecruitment.com
As part of this recruitment campaign, Stagecoach announces the appointment of Julie Wilson, Customer Service Manager. Julie, who is originally from Glasgow, has worked in contact centers since 1996, when she started as a consultant at British Gas and quickly progressed into management roles, spanning customer service, sales and learning and development, with British Gas, Sky, Heineken and more recently People’s Energy.
Julie Wilson said: “This is a positive step forward for Stagecoach and Perth as we are creating a national customer service center which will support the community by creating local jobs for local people.
“The opening of the Perth Service Center is part of our overall plan to improve customer service while providing customers with an easier way to contact us and with extended opening hours that better suit the travel habits of Our customers Investment in our customer service strategy will help us achieve our goal of being the UK’s favorite and most successful transport company, connecting everyone to the places and people that matter most.
“We look forward to hearing from talented customer service professionals who are looking for a role in a brand new service center. If you are interested, please call CCA Recruitment or visit us on February 24 to find out more.
Significant investments are also being made in a new customer relationship management system to help deliver tailored support, better understand end-to-end customer journeys and quickly resolve any emerging common issues.
Carla Stockton-Jones, Managing Director of Stagecoach UK, said: “We are delighted to welcome Julie to the Stagecoach team and her 25 years of skill and experience in this field will enable us to achieve our goals as a business and our clear goal to provide customer improvements. This is a clear demonstration of our commitment to providing the best possible service to customers and supporting a cleaner, greener country.
“In our next step with the project, we are encouraging people to apply for these new roles which will be of great benefit to the community in our founding city of Perth.
“There is a huge opportunity to attract people to more sustainable public transport in the years to come, as national governments seek to move to net zero. Providing the best experience for every customer is key to helping people move from the car to public transport.
To visit https://www.stagecoachgroup.com/