New Dedicated Stagecoach Customer Contact Center Comes Closer with Appointment of New Customer Service Manager
Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth. The dedicated customer contact center, which will offer a single telephone and digital point of contact, is expected to open in the spring.
The management team and team leaders have recently been appointed and recruitment is underway for 60 new customer service advisors to join the new team.
As part of this recruitment campaign, Stagecoach announces the appointment of Julie Wilson, Customer Service Manager. Julie, who is originally from Glasgow, has worked in contact centers since 1996, when she started as a consultant at British Gas and quickly progressed into management roles, spanning customer service, sales and learning and development, with British Gas, Sky, Heineken and more recently People’s Energy.
Julie Wilson noted:
“This is a positive step forward for Stagecoach and Perth as we create a national customer service center which will support the community by creating local jobs for local people.
“The opening of the Perth contact center is part of our overall plan to improve customer service while providing customers with an easier way to contact us and with extended opening hours that better suit the travel habits of our clients. Investing in our customer service strategy will help us achieve our goal of being the UK’s favorite and most successful transport company, connecting everyone to the places and people that matter most.
Significant investments are also being made in a new customer relationship management system to help deliver tailored support, better understand end-to-end customer journeys and quickly resolve any emerging common issues.
Carla Stockton-Jones, UK Managing Director of Stagecoachnoted:
“We are delighted to welcome Julie to the Stagecoach team and her 25 years of skills and experience in this field will enable us to achieve our objectives as a company and our clear objective to make improvements to our This is a clear demonstration of our commitment to providing the best possible service to customers and supporting a cleaner, greener country.
“In our next step with the project, we are encouraging people to apply for these new roles which will be of great benefit to the community in our founding city of Perth.
“There is a huge opportunity to attract people to more sustainable public transport in the years to come, as national governments seek to move to net zero. Providing the best experience for every customer is key to helping people move from the car to public transport.
Stagecoach is one of Britain’s leading public transport companies, helping to connect communities for 40 years.
Our team of 24,000 people and 8,300 buses, coaches and trams are part of the fabric of everyday life in England, Scotland and Wales.
We connect people with jobs, skills and training, bring customers to our main streets, connect tourists to tourist attractions and bring families, friends and communities together.
Stagecoach is Britain’s largest bus and coach operator. We operate megabus, the market leading coach operator, and Scottish Citylink, which links 200 locations across Scotland. In Sheffield we also operate the Supertram light rail network.
For more information on Stagecoach, visit their Website