Sigma establishes new contact center in Mitchells Plain

Outsourcing specialist Sigma has launched its first contact center in Cape Town Township, Mitchells Plain, to serve domestic customers only.

With the contact center in the Cape Flats area of ​​Mitchells Plain, Sigma says the move makes it the first global business services operation in the Western Cape to provide contact center solutions from a township.

Sigma’s new venture will support businesses in the telecommunications, retail, insurance and financial services sectors, and is expected to create 1,000 jobs for locals.

Business process outsourcing (BPO) has been identified as one of the green shoots that will drive the economic recovery from COVID-19.

The BPO industry is targeting 500,000 new jobs by 2030, according to industry estimates.

Commenting on Sigma’s latest initiative to create local jobs, MD David Neale said: “We are very proud to be the first ever global business services operation to establish ourselves in the Cape Flats area of ​​Mitchells Plain, bringing job opportunities to where the workforce is.

“This will reduce the need for expensive travel for them and also allow us to support the community where our employees live.

“Working in partnership with Shadow Careers, we have already created over 120 new jobs, and the ultimate goal is to triple in size by growing existing businesses and winning new contracts across the country – adding more a thousand new jobs over the next three years.

“It’s part of Sigma’s philosophy to provide jobs for local people, and we’ve already built a great team. As we grow the business, we will recruit through Impact Sourcing so that we can provide employment opportunities for excluded young people and people from disadvantaged backgrounds who would not normally have the opportunity to work in this environment.

Shadow Careers is an initiative that aims to provide work opportunities for “excluded and unemployed” people aged 18-34.

Franco Cotumaccio, co-founder of Shadow Careers, said: “Shadow Careers is delighted that its Impact Sourcing partner, Sigma Connected, has shared the innovative vision of bringing its business closer to the homes of its people, by expanding their operations to Plaine de Mitchells.

“With offices in the same building, we look forward to supporting them in this next stage of their growth by seeking high-potential talent to support and sustainably expand youth employment in these previously excluded communities.”

Gary Gilburd, CEO of Sigma Connected Group, says the group is growing at a rapid pace internationally and the same is true in South Africa, where its growth continues.