The agency is issuing this statement after the customer service unit received numerous calls from beneficiaries complaining that their contact details had been changed.
By communicating personal data to strangers, they can change the contact details on behalf of the applicant.
The agency warns R350 grant recipients to apply themselves or asks someone they trust and has access to see or visit them.
Sassa’s official customer service cannot change recipient details without their request.
The process of modifying the details requires the ID number of the beneficiary and after that the beneficiary receives the OTP number on the mobile phone.
The official will ask the Office of the Prosecutor who will allow him to update his contact details.
To check or change contact details, beneficiaries must connect to the official website which is: https://srd.sassa.gov.za.Beneficiaries
For more information, contact the green number: 0800 60 10 11 or 013 574 9428/9363 from 8 a.m. to 4 p.m. on weekdays from Monday to Friday.
Share your current advice via: Telephone: 013 656 2490 Email: [email protected]