Safaricom suffered a setback in rolling out its plan to conceal customer details using Lipa na M-Pesa. The telecommunications giant cited technical issues that necessitated the postponement of the rollout which was scheduled for the end of June.
This feature should help protect customer details from access by fraudsters. Under the new plan, Safaricom plans to display only the first name of the customer making the payment on Lipa na M-Pesa and a few digits of their phone number, thereby hiding their contact details.
“As an update to our previous communication regarding data minimization on the M-Pesa API, we will be making adjustments to meet the needs of several of our partners who are experiencing technical difficulties integrating the minimized APIs,” Safaricom told traders.
Read: Airtel subscribers to start making payments on Safaricom’s Lipa na M-Pesa this week
The phone company did not give a new date for the planned integration, but said merchants would continue to receive payment as in the normal system.
“As such, partners will continue to receive customer phone numbers through the M-Pesa API beyond the previously communicated deadline of June 30, 2022,” he said.
“This will ensure that partners can continue to process payments correctly while we help them resolve any resulting technical issues.”
Also read: Safaricom finally offers an online registration option for subscribers
The move is in line with data protection laws, which prohibit companies from sharing personal information with advertisers or putting them at risk of access by potential fraudsters.
Currently, people who pay for goods and services leave their phone numbers and names with thousands of merchants.