ResQ, the UK’s leading outsourced contact center specialist, has announced that it has become a finalist for this year’s UK National Contact Center Awards in not just one, but four categories, including the coveted Outsourced Contact Center of the Year.
Celebrating their 27th anniversary in 2022, the UK National Contact Center Awards are the oldest and most respected scheme in the UK.
ResQ has been shortlisted for: Outsourced Contact Center of the Year; Best Health and Wellness Program; Most Effective Colleague Engagement Program and a new category for 2022 – Better contact center culture.
CEO Gill Marchbank said:
“Becoming a finalist for these awards is a fantastic achievement. We are passionate about career development and work incredibly hard to ensure we have a healthy and happy work environment where our staff can thrive and be their best.
“It’s this unique environment that allows us to be the best at delivering a world-class customer experience to our customers and their customers.”
This announcement comes at a time of unprecedented growth for ResQ – a company which, in just three years, has increased its revenue by 160% and expanded the depth and breadth of its industry experience which now includes telecommunications, utilities, broadband, financial services and public sector.
Passionate about helping organizations grow and nurture their customer base, ResQ is a partner of choice for many market-leading brands including Vodafone, British Gas, BT and Uswitch, managing over 7 million customer interactions each year. Specialists in outsourced contact centers with UK sites in Hull and Seaham, the ResQ team is committed to delivering a world-class customer experience through committed people who live and breathe the customer brand, supercharged with the most advances that keep them ahead of the competition.
For more information about ResQ, visit their Website