Pindrop partners with Google Cloud to transform contact center security

Pindrop, a global voice technology leader, announced a new partnership with Google Cloud that will see it create and deliver new authentication solutions to improve the call center experience for customers on the platform. GoogleCloud.

Pindrop will also offer its suite of fraud detection and voice security solutions on Google Cloud Marketplace, as it is now part of the Google Cloud Partner Advantage program as an Independent Software Vendor (ISV) partner.

Through this partnership, Pindrop plans to offer its call centers security and anti-fraud solutions with Google Cloud’s contact center AI to deliver voice authentication and security solutions that create better customer experiences, strengthen call center security and increase flexibility with modern infrastructures. Using Google Cloud’s secure, reliable and global infrastructure, Pindrop will also be able to deploy new voice security solutions that will allow customers to easily automate device-based interactions. Additionally, as a Google Cloud Partner, the two companies will implement a joint go-to-market strategy through Google Cloud Marketplace to augment Pindrop’s products with Google Cloud’s capabilities in AI, ML, analysis, etc.

“This is another historic moment for Pindrop, and we are thrilled to partner with Google Cloud. With Google Cloud, we are uniquely positioned to offer customers something truly innovative and steer us towards our shared vision in the modern world of contact centers,” said Vijay Balasubramaniyan, CEO and co-founder of Pindrop. “By partnering with Google Cloud, we are truly well on our way to fulfilling our mission to make technology more human and help our customers open up new worlds by unleashing the power of the human voice.”

“Securing call centers and voice-driven help desks is a critical requirement for the enterprise technology stack today,” said Nirav Sheth, Director of Partnerships, Google Cloud. “We’re thrilled that innovative technology companies like Pindrop are leveraging Google Cloud. With Pindrop’s solutions available on Google Cloud Marketplace, organizations will be able to easily deploy Pindrop into their cloud environment and deliver AI-enhanced experiences that empower prioritizing safe and satisfying customer interactions.

Pindrop helps organizations in the financial services, insurance, retail, healthcare and telecommunications industries secure voice interactions with passive voice authentication and simplified automatic number identification verification solutions (ANI). By deploying Pindrop solutions in their multi-cloud environments, customers have the technologies needed to reduce costs associated with fraud losses and increase positive customer service experiences in the call center.

A recent Pindrop ordered Forrester TEI Study found that Pindrop customers, who participated in the study, can experience a 10% increase in operational gains for call centers, a 15% reduction in fraud incidents and losses, and improved call containment in IVR by 2%, resulting in a better experience for customers and employees.

About Pindrop

In an increasingly digital world, Pindrop enables users to use their voice to connect, enter and unlock new experiences seamlessly while protecting their privacy. With its patented voice authentication technology, Pindrop is leading the way into the future of voice by setting the standard of identity, security and intelligence for voice interactions. Working with some of the world’s largest banks, insurers and retailers, Pindrop enables customers to quickly, easily and securely connect to the information and resources they need. Its voice authentication technology analyzes the unique characteristics of human voice and surrounding audio that enable its customers to prevent fraud and deliver an exceptional customer experience in call centers, when obtaining information from smart devices and even when activating cars. A private company, Pindrop is backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners.

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