Reduce your contact center wait times and after-call work
In this article, I'll explore new options that promise to empower agent teams and positively improve company profiles. 1. Increase...
In this article, I'll explore new options that promise to empower agent teams and positively improve company profiles. 1. Increase...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, announced a partnership with AppSmart, a marketplace for...
Managers spend their days coaching and training their team on brand standards, best practices, and solving common customer issues. QA...
AI (artificial intelligence) impacts all areas of service delivery, and customer service is no exception.Today's contact centers are no longer...
Count Yvonne Klieve cuts the birthday cakeThe announcement came as customer experience company Interact celebrated its 10th anniversary.Interact is a...
LiveVox, the cloud-based provider of omnichannel contact centers and customer engagement solutions, has announced a partnership with AppSmart, a marketplace...
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
COVENTRY, England - (COMMERCIAL THREAD) -Sitel® Group, one of the world's largest providers of customer experience (CX) products and solutions,...
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
WhatsApp allows users to send messages to contacts saved on their smartphones. If a user needs to send a text...
The winners of Europe's largest and most credible awards program dedicated to the customer contact industry were announced on Tuesday...
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
Philstar.comNovember 24, 2021 | 12:10 MANILA, Philippines - Contact details for S&R buyers “may have been compromised” in a cyberattack...
Whether by phone, chat or video, it should be easy for you to contact ING on any channel. With this...
Heineken and ContactBabel Join Enghouse in Future of Customer Experience Webinar CX specialists are invited to participate in the event...
Contact center solutions are arguably the technologies that have undergone the greatest transformation in the past 19 months. As agents...
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
With the number of COVID-19 cases reaching new heights since the end of 2020, it is imperative that authorities quickly...
Offer 95% cost savings to your contact center with AI and automation with Britannic Technologies Britannic Technologies will showcase at...
NICE CXone Named Global Leader in 2021 SPARK Matrix ™ Report for Contact Center as a Service Receiving top marks...
Dublin, November 16, 2021 (GLOBE NEWSWIRE) - The "Israel Venture Capital Online Database" directory was added to ResearchAndMarkets.com offer. The...
The Inner Circle guide to engaging and empowering contact center agents - available now from ContactBabel The Inner Circle Guides...
Microsoft announced that the voice will come to Dynamics 365, creating an “all-in-one digital contact center solution”.The voice channel is...
CallCare: Caller's Age, Preferred Pronouns, and Fraudulent Calls: Contact Center Agents Reveal What Influences Customer Experience More than a quarter...
Photo / Supplied.In this opinion piece, Kelly Brickley, Enterprise Telecommunications Solutions Consultant at Digital Island, draws on her white paper...
Credit: Dreamstime Remote working has created a renewed demand for contact centers in Australia and transformed the way they operate,...
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Center Operations in South Africa 2021" report has been added to...
DUBLIN - (COMMERCIAL THREAD)--The "Contact center operations in South Africa 2021" the report was added to ResearchAndMarkets.com offer. This report...
Government lockdowns and restrictions in 2020 caused significant business disruption in several industries and organizations. The contact center industry is...
UK National Contact Center Conference 2021 - Unleashing the Power of the Contact Center The CCMA (Call Center Management Association)...
4 Ways to Create a Customer Experience Strategy for Your Contact Center - Modern customer expectations are constantly changing and...
A business in the Northeast has created 400 new jobs after benefiting from an increase in online retailing during the...
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
The winners of the UK National Contact Center Awards are announced at the awards ceremony in London This week the...
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Google launched a contact center solution based on its Chrome operating system.The offering was designed in partnership with 8 ×...
BT has announced the completion of its new Warrington contact center in the Birchwood area of the city, following a...
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
It's a sunny day when I arrive at the office. After passing the usual security and health scan, I walk...
CCMA research on the evolution of the contact center gives hope to contact center leaders The CCMA (Call Center Management...
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
Contract research organization IQVIA has launched new AI-powered technology in its medical information (MI) contact center services.Life science companies use...
Brad Milne (MIA Distribution) Credit: MIA Distribution Australian Unified Communications (UC) technology distributor MIA Distribution has brought a Microsoft Teams...
Recruitment is underway at Just Eat as it announces details of its 1,500-seat contact center in Rainton Bridge, Houghton-le-Spring, which...
Image: Getty Images/iStockphoto Vocus announced the completion of the migration of its contact center platform to Amazon Connect, a cloud-based...
August 10, 2021 4 minute read We are in the age of the customer. Alok Kulkarni explains why the contact...
Initially spurred by the Covid-induced shift to remote working, many companies are turning to cloud-based platforms such as Microsoft Teams...
CBA is developing a virtual contact center construct by reassigning staff from around 10% of its branches to spend their...
Post-pandemic outlook – how will contact center culture change?Martin Taylor is Deputy Managing Director of Content Guru One of the...
The leading cloud communications provider, Nextiva recently unveiled the next stage in the development of its communications portfolio. The Nextiva...
All patrons who eat and drink indoors at pubs and restaurants will be required to provide their name and contact...
A line of credit, personal loan, and credit card are all unsecured lending instruments, implying that no collateral or collateral...
OPINION AND COMMENT Editorials and other opinion content provide insights into issues important to our community and are independent of...
Provident Financial has announced plans to close its home loan business, 141 years after it started, in a move that...
Everyone is looking forward to payday.Direct deposit makes getting paid quick and easy since the money just appears in your...
Personal emergencies, medical issues, accidents or unfortunate circumstances can happen to anyone at any time without warning. Being caught in...
--> --> --> Council blocks payday lender Wonga.com from library computers and slams 'sickening' sponsorship deal - but still invests...
WASHINGTON, April 22 (Reuters) - The U.S. Supreme Court on Thursday made it harder for the Federal Trade Commission to...
Zoom Video Communications has spent $14.5 billion buying contact center-as-a-service (CCaaS) company Five9. The acquisition is part of the video...
Posted: Jul 12, 2021 2:30 PM CDT Update: Jul 12, 2021 2:51 PM CDT through Alabama News Network Staff A...
Findel Education Resources - Keeping Agents Happy and the Contact Center operation Running during Pandemic with the assistance of IPI...
A study of 200 UK-based contact center advisors finds the majority want to split their time between the office and...
(Pocket-lint) - Apple's AirDrop feature could expose personal contact details to strangers nearby, a team of researchers said.The file sharing...
Mark Zuckerberg's contact details have been included in the leaked files of more than 500 million Facebook users, it has...
University contact details Contact details for the University of Helsinki. Address and standard University of Helsinki P.O. Box 4 (Yliopistonkatu...
For restaurants, hotels, cafes, pubs and nightclubs, the pandemic has hit hard. For many of these businesses, reopening after the...
The ICO has issued updated guidelines for organizations requested by the government to collect and maintain customer and visitor information...
MANILA: Contact details and alleged addresses of Janet Lim-Napoles, fugitive mastermind and accused of defrauding Congressional funds, are now circulating...
SAN FRANCISCO: The phone numbers and email addresses of some 6 million Facebook users were improperly shared due to a...