Ozonetel launches contact center platform service on WhatsApp

Ozonetel, a customer communication platform provider, has launched a contact center platform as a service (CCaaS) on WhatsApp.

Organizations can set up complete contact center operations using the social media platform and significantly reduce their operating costs.

“Companies can manage their customer communication flow on a unified and seamless platform instead of managing different AI, cloud telephony and chat solutions,” Ozonetel Chief Product Officer Chaitanya Chokkareddy said on Thursday. .

“They will have access to all the contact center features needed to personalize customer communications at scale, including virtual numbers, automatic call distribution, interactive chat response systems and bots,” he said. he declares.

“Organizations can track these conversations in real time and get detailed engagement stats through dashboards and reports,” he said.

The AI-powered platform allows contact center agents to manage multiple WhatsApp conversations at once, increasing customer engagement per agent.

Customers can connect directly with relationship managers, advisors, delivery partners and field sales teams via WhatsApp, he said.