Outsource Fiji at Contact Center Week in Gold Coast Australia

Outsource Fiji was the destination partner and awards night sponsor for CCW 2022. Through the event, we were able to raise the profile of Fiji as the premier outsourcing destination for Australian and new business. -zeelandese. The Fijian delegation was led by our Minister of Trade, Commerce, Tourism and Transport Faiyaz Koya.

Contact Center Week (CCW) Australia and New Zealand is the premier contact center event in the southern hemisphere and home to the customer contact community.

This year’s event brought together industry leaders and service providers from across Australia and New Zealand to discuss the future direction of contact center transformation and ways to accelerate their strategies in a rapidly changing customer environment.

This year the event was held at Star Gold in Gold Coast Australia from February 23-25.

Outsource Fiji was the destination partner and awards night sponsor for CCW 2022.

Through the event, we were able to raise Fiji’s profile as a top outsourcing destination for Australian and New Zealand businesses.

The Fijian delegation was led by our Minister of Trade, Commerce, Tourism and Transport Faiyaz Koya.

“Fiji has become a ‘mecca for nearshoring’ due to our proximity to the New Zealand and Australian markets,” he said.

“We are in the same time zone, so communication with Fijian partners becomes easy – and it only takes three and a half to four hours to reach Fiji.

“And while you are in Fiji to meet your local service provider, you can also enjoy the perfect vacation.”

“In addition to our strategic location, we know the culture and lifestyle of the Pacific Rim,” Mr. Koya said during his keynote address at the Contact Center Week (CCW) awards night. .

The CCW Excellence Awards recognize the most innovative companies and top performing executives for their extraordinary contributions to the customer-facing profession.

Australian and Kiwi customer expectations are changing rapidly, and a company’s customer service needs to be a fast driver to keep pace.

As our world becomes more connected, customers expect more touchpoints and real-time interactions.

In this landscape, the competition for customer retention is fierce.

Fast resolution time is no longer a competitive advantage.

Customers expect empathy from your customer service agents and they want to interact with companies that live up to their values, and that’s exactly what Fiji offers.

Sagufta Janif, Executive Director of Outsource Fiji, said, “With our excellent service culture and ability to create a positive customer experience, we could be your company’s competitive advantage in this highly competitive business environment.

During COVID-19, we have seen a tremendous amount of job losses across the country, particularly in the tourism sector, while demand for our BPO operations has increased as our competing destinations like the Philippines and the India were heavily affected by the pandemic and had to shut down their operations. due to lockdowns and the spread of the virus.

With high vaccination rates and being recognized as an essential industry by the Government of Fiji, we have become a popular choice for Australian and New Zealand businesses as we maintain operations and continue to grow amid the pandemic.

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