North East Ambulance Service opens new contact center

The North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in October 2018 and is now able to begin using the base as a third contact center for emergency operations, complementing the bases of Newcastle and Hebburn.

The new team of 44 health advisers (composed of transferred existing staff and new health advisers), along with a new section chief and six team leaders moved in on Monday 9 May.

The building is named Winter House in memory of the Trust’s former chairman, Ashley Winter, who died in April 2018.

Stephen Segasby, COO of NEAS, said:

“Our Clinical Assessment Service has been operating successfully out of Winter House since 2018, and it’s fantastic to be able to make more use of the building by securing additional investment from our Commissioners to expand our appeals handling capacity in the face of increased appeals. 999 and NHS111.

“Having a third base for call handling allows us to provide additional resilience to our call handling capacity in the North East, and has also allowed us to recruit from a larger pool of candidates in a market very competitive local work being able to offer one located in the Teesside area as geography had previously prevented people from applying to work within our Emergency Operations Centre.

The North East Ambulance Service NHS Foundation Trust is an NHS foundation trust responsible for providing NHS ambulance services in the North East of England.

For more information on the North East Ambulance Service, visit their Website