Australian Unified Communications (UC) technology distributor MIA Distribution has brought a Microsoft Teams contact center solution to the Australian and New Zealand region through an exclusive agreement with Dutch provider ContactCenter4All.
Called CC4Teams, the solution is offered through the distributor channel’s UC business unit and provides additional features for using Teams as a contact center, such as cold and hot transfer, call recording, interactive voice recording and operator functions.
It also contains historical and real-time reports – which integrate with Microsoft PowerBi – as well as wallboards and support for home workers.
The infrastructure to host the solution has already been established in Australia with engineering resources provided by ContactCenter4All and MIA, while also utilizing infrastructure in other regions to offer partners in Asia-Pacific global scale , with customers already on the platform.
RNA understands that when demand is high enough, additional dedicated infrastructure may be deployed in New Zealand.
“Partnering with MIA Distribution…has been a transparent and exciting endeavor for our business,” said Anne-Meine Gramsma, Commercial Director of ContactCenter4All. “Their professional approach to UC technology and their mastery of the channel gave us the confidence to operate exclusively with our technology in their region.
“MIA’s ability to build a large pipeline and now begin activating these users while the solution is operational in this region is in line with the demand we are seeing in Europe and America for central requirements and adoption. contacting Microsoft Teams.”
“We have every confidence in MIA Distribution to deliver the desired results for the CC4Teams product suite,” he added.
Brad Milne, Managing Director of MIA, added that the relationship between the two companies “shows that our two businesses share the same values and synergies which I am confident our service provider partners will greatly benefit from.”
“Our commitment to investing locally in CC4Teams shows our partners how serious we are about meeting their unified communication needs through a multitude of solutions for which the market is seeing growing demand,” he said.
MIA’s local launch of CC4Teams comes more than a month after signing an agreement with management vendor UC Code Software.
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Tags Mia DistributionContactCenter4All