MaxContact One of the fastest growing contact center specialists in the UK

MaxContact becomes one of the fastest growing contact center specialists in the UK
Manchester-based company sees record growth in 2021 and aims to improve the lives of those who interact through engagement platforms in 2022 and beyond

Customer Engagement Technology Provider MaxContact today announces that it has experienced record growth in 2021, becoming one of the fastest growing contact center specialists in the country. The company delivered record sales throughout the year, with subscription revenue growing 45% in 2021, while doubling its workforce from 30 to 60 employees in its Manchester office.

MaxContact provides customer engagement software that goes above and beyond to create smarter customer experiences, with a CSAT rating of 97%. In an industry where new features and innovations evolve rapidly, MaxContact prides itself on combining great people, the right approach, and powerful technology so customers can reach the right people, on the right channel, at the right time, every time. .

Growth despite adversity

MaxContact achieved this record growth despite the difficult economic environment of the pandemic, when many businesses around the world were forced to scale back their operations. In contrast, over the past two years, the company has developed an exciting new product suite through internal development and strategic partnerships.

One of the strategic moves was to integrate speech analytics that uses machine learning and artificial intelligence to measure customer and agent sentiment. The software analyzes speech patterns, keywords, emotions and intonation to help businesses identify and help dissatisfied or vulnerable customers.

The company was also named one of the 50 fastest growing tech companies in the North at the 2021 Northern Tech Awards.

MaxContact is taking a stand to improve the well-being of its users by making 2022 the year of the agent. It announces a comprehensive rebrand to reinforce its commitment to transforming the lives of those who interact every day through customer engagement platforms.

Ben Booth, CEO of MaxContact, noted:

It’s an understatement to say that the past year has been tough for businesses across the country, but I’m incredibly proud of what our team has accomplished in this environment., in so little time.

“My co-founders and I created MaxContact because we saw firsthand the frustrations experienced by organizations in this industry with solutions that overpromised and underdelivered in terms of features, support and resilience. MaxContact, people are at the heart of what we do – not only in terms of building a team of passionate experts, but also making sure to improve the lives of people who interact through engagement platforms. the company is a force for good, not only for our employees and our organization, but also for the industry.

“We have big dreams to continue our rapid growth and transform the industry in 2022 and beyond and with a strong team behind us, we are excited to work with our customers and partners to get there. From building new features, to reporting issues early, to encouraging and holding each other accountable, to training customers or supporting partners, every action matters and will bring us closer to our goals.”

MaxContact is a customer engagement technology company with a difference. It was founded in 2015 by a group of contact center professionals who had grown frustrated with vendors who over-promised and under-delivered on features, support and resiliency. It is now one of the fastest growing contact center specialists in the UK, with a 97% adoption rate of existing solutions, and managing over 100 million interactions each month for more than 100 customers.

The company was recently named one of the 50 fastest growing tech companies in the North by the 2021 Northern Tech Awards.

For more information about MaxContact, see their company profile