Lemon Contact Center extends its services to Europe

Lemon Contact Center continues to grow its export backlog by welcoming German data processing company Stellaneo to its customer list, moving closer to its revenue target of £5 million per year.

Stellaneo AG, based in Stuttgart, is a global fully managed service partner for innovative network technology and provides secure communication connections for payment terminals at petrol stations and other businesses around the world. Its technology allows the smooth running of sales, guaranteeing their customers the permanent availability of cash register and electronic payment systems. Lemon will provide first-line technical support to Stellaneo customers using electronic communications, as well as traditional telephony.

Teesside-based Lemon contact center has grown significantly since the pandemic, winning several new clients domestically and overseas in countries including Australia, Switzerland and Germany. It has invested in its staff and training to support the expansion and recently achieved SafeSupplier status, which independently endorses its services and recognizes its commitment to maintaining exceptional standards of customer service for its customers.

Lemon works primarily with engineering, technical and facility maintenance companies, delivering first class service, with a personal rather than scripted approach. It recently partnered with a personal security app help me Angela to offer its customers the possibility of protecting their employees when working remotely.

Martin Anderson, Managing Director of Lemon Contact Solutionssaid:

“We are delighted to work with Stellaneo to support its customers across Europe with frontline support. Because we operate 24 hours a day and are digitally enabled, we can work with clients all over the world, which is a huge selling point as we look to export our services to Europe and beyond. .

“Stellaneo is an interesting firm, which does cutting-edge work in telecommunications and information technology. It’s always exciting to welcome a new client, but it’s even better when it comes to a company of this caliber.

Michael Biederer, senior vice president operation & customer care at Stellaneosaid:

“We chose to work with Lemon Contact Center because of their focus on providing a customer-centric contact center service that emphasizes the importance of empathetic human interaction.

This, coupled with Lemon’s track record of assisting businesses with technical issues, meant the decision was easy for us; it is important that we work with a company that offers the type of service that we would like to receive as a customer.