Kyndryl and Five9 Announce Partnership to Provide Customers with Personalized, Cloud-Enabled Contact Center Experience

Kyndryl, the world’s largest IT infrastructure services provider, announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact center solutions that deliver personalized experiences for customers and employees, while helping businesses meet ever-changing digital needs and demands. business landscape.

The partnership will leverage the combined strengths of Kyndryl’s digital workplace services and deep expertise in AI, automation and cognitive analytics, powered by Five9’s cloud contact center technology, to industry-leading, to deliver Kyndryl’s Intelligent Cloud Contact Center (ICCC) platform to new and existing customers.

Kyndryl and Five9 will provide enterprises with modernized, cloud-enabled service desk capabilities while providing personalized end-to-end IT support to employees around the world. Together, they will help new and existing customers migrate legacy contact centers to the cloud, delivering a state-of-the-art customer support experience.

Customer experience differentiation now requires cloud strategies,” said Sheila McGee-Smith, Founder and Principal Analyst at McGee-Smith Analytics. “Kyndryl’s partnership with Five9 will benefit customers and ecosystem partners by providing end-to-end contact center solutions, services and expertise to help enterprises increase business agility, embrace innovation and accelerate CX transformation.

Through this partnership, Kyndryl and Five9 have established a global cloud contact center team that enables both companies to consistently deliver the best skills, training and education, and customer-focused solutions for partners and practitioners. of the Kyndryl ecosystem.

“By being able to deliver a superior user experience in both employee IT support systems and customer contact centers, Kyndryl and Five9 together build on their current successes,” said Ivan. Dopplé, Managing Director, Kyndryl Digital Workplace Services Global Practice. “Five9 has been a long-standing and trusted partner to Kyndryl’s Digital Workplace practice. Strengthening our relationship with Five9 will further accelerate contact center transformation journeys for our valued customers. »

“We are thrilled to announce our reseller agreement and managed services partnership with Kyndryl,” said Jake Butterbaugh, senior vice president, Five9 Global Partner Sales. “Helping businesses transition from on-premises solutions to a cloud-based approach delivers a more consumer-centric experience that empowers agents and engages employees in new and meaningful ways. As our market segment continues to grow, Kyndryl’s global presence and operational footprint in over 60 countries will help Five9 continue to expand its global reach.

As part of the agreement, Kyndryl was recognized as a Five9 Gold Partner in 2022, Five9’s highest level of partner. Earlier this year, Five9 also named Kyndryl’s Digital Workplace practice as its 2021 “Systems Integrator Innovator of the Year”.

To learn more about Kyndryl’s digital workplace services, visit https://www.kyndryl.com/us/en/services/digital-workplace.

About Kyndryl

Kyndryl (NYSE: KD) is the world’s largest provider of IT infrastructure services. The company designs, builds, manages and modernizes the complex and critical information systems the world depends on every day. Kyndryl’s more than 90,000 employees serve more than 4,000 customers in more than 60 countries around the world, including 75% of the Fortune 100.

For more information, visit www.kyndryl.com.

About Five9

Five9 is a leading provider of cloud contact center solutions, bringing the power of cloud innovation to over 2,500 customers worldwide and facilitating billions of call minutes per year. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and hands-on AI to create more human customer experiences, engage and empower agents, and deliver tangible business results. Built to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, increase revenue, and build customer trust and loyalty.

For more information, visitwww.five9.com.