Jabra adds a new generation of contact center headsets to its Engage range

Jabra adds a new generation of contact center Engage range helmets

Jabra Engage 50 II comes with a powerful 3-microphone system working together to deliver clearer voice and superior background noise cancellation

Jabra Engage 40 brings the power to improve customer satisfaction directly into the hands of agents with voice clarity and efficient call handling

Both headsets provide contact centers with critical data on audio quality and talk performance

Today, Jabra, a leader in personal audio, video and office solutions, is expanding the Engage range with two new products aimed at enabling digital contact centers to improve the customer experience. The Jabra Engage 50 II promises to be the best headset for clear customer calls* and ensures that no call will ever be missed thanks to its SmartRinger feature. Meanwhile, the Jabra Engage 40 offers innovative speech optimization and background noise cancellation, allowing agents to focus on customer conversations at ease. These features are essential for improving the customer experience, especially since customer satisfaction is ranked as the number one key performance indicator in most contact centers.

Power and clarity with the Jabra Engage 50 II

Speech clarity is an important attribute for contact centers because it directly impacts the customer experience. With this in mind, the Jabra Engage 50 II uses advanced algorithms to create beamforming pickup of users’ voices and analyzes background noise. Its 3-microphone system exceeds Microsoft’s Premium Microphone standards for the Open Office** with its ability to suppress up to 36 decibels of noise, enabling the clearest call experience and accurate call transcripts .

The Engage 50 II headset also introduces an adjustable, audible SmartRinger feature that alerts the user to incoming calls even when not wearing the headset. It sits on a detachable link controller with a volume wheel designed to sit on the desk next to the keyboard to give no-look access to all controls. This feature facilitates hybrid working on the go, as agents never have to worry about missing a call if they are out of the office.

Comfort and intelligence with the Jabra Engage 40

Contact center agents have their headsets on all day, tending to customers as well as remote onboarding, coaching and training – so comfort is key. The Jabra Engage 40 headset is ultra-lightweight with cleverly designed angled ear cushions and an innovative labyrinth-like pattern inside each ear cup to relieve pressure. Its built-in hearing protection, two high-quality microphones, noise-isolating ear cups and advanced speaker technology optimize every word spoken. Engage 40 also features an in-line control unit allowing agents to handle calls at lightning speed with programmable buttons.

Bring new levels of transparency to call center operations

Jabra Engage 50 II and Engage 40 transcend the traditional role of headsets, acting as sensors providing critical data on audio quality and conversation performance. In hybrid working, it can be difficult for operations and contact center agents to understand if they are delivering excellent audio quality and enjoyable conversations. The data is available through our SDK and can be viewed through pre-built integrations with, among others, Nectar, Operata and Virsae. Or it’s accessible with Jabra’s free Engage+ desktop app which provides real-time call insights to instantly improve conversation quality. It assesses whether the background noise, microphone position and voice quality are good before a call. During the call, he helps correct any issues and provides conversation guidance and wraps up each session with an after-call report. The application is unobtrusive, easy to use and can be easily deployed via the Microsoft Windows Installer (MSI) file, providing contact center agents with the right support to improve customer satisfaction.

Anders Hvelplund, SVP for Contact Center Solutions at Jabra, said:

“Over the years, contact centers have undergone a significant transformation with the shift to digital platforms and hybrid working methods. Agents rely on technology more than ever to do their jobs effectively. This is why we have redoubled our efforts in research and development to produce intelligent, comfortable and sustainable solutions for call centers”, “We want to help agents focus on customer satisfaction and give them peace of mind of mind while our Jabra Engage products can handle the rest.

Both headsets work with major contact center platforms and are Microsoft Teams certified. They also work with Engage AI, Jabra’s new artificial intelligence technology that assesses both conversation and caller and agent engagement levels, and delivers actionable insights in real time.

Engage 50II and Engage 40 Pricing and Availability

The new headphones are available now at select retailers, Engage 50II Stereo MSRP (£279), Mono MSRP (£259). Engage 40 MSRP Stereo (£219), MSRP Mono (£199).

For more information on the new Jabra Engage 50 II Click here

For more information on the new Jabra Engage 40 Click here

Jabra is a global leader in audio, video and collaboration solutions designed to empower consumers and businesses. Proud to be part of the GN Group, we are committed to empowering people to hear more, do more, and be more than they ever thought possible. Jabra engineering excellence leads the way, building on 150 years of pioneering work within GN. This allows us to create integrated tools for contact centers, offices, and collaboration that help professionals work more productively from anywhere; and true wireless headphones and earphones that allow consumers to better enjoy calls, music and media. GN, founded in 1869, operates in 100 countries and offers innovation, reliability and ease of use.

For more information about Jabra, see their company profile