HybrIT signs a partnership agreement with Enghouse Interactive to strengthen the cloud contact center offer to its customers

Enghouse Interactive, a division of Enghouse Systems, has signed a partnership agreement with HybrIT Services, a leading provider of IT solutions and managed services, as a Silver Channel Partner of its EMEA Partner Program. This decision represents the latest phase of a long-standing business relationship between the two companies.

HybrIT will focus on delivering the Enghouse Customer Experience Suite which includes Contact Center, Front Desk Console and Quality Management Suite (QMS), as a service, to customers across multiple industries including local government, housing, finance and manufacturing. Targeting SMBs to large global listed companies, the solutions will be hosted in the Azure cloud integrated with the Microsoft Teams Voice as a Service platform.

“We are delighted to have formed a strategic partnership with Enghouse,” said Nigel Cox, chief information officer at HybrIT Services. “We have extensive experience in the Microsoft space, having achieved several certifications and we are one of the few Gold Partners to be certified for the Azure cloud in the UK.
“We knew Enghouse solutions would be a perfect fit for the Azure cloud as they are natively integrated with Microsoft Teams, allowing us to take advantage of advanced Azure features, such as Cognitive Services. Overall, the resilience of the collaboration between Enghouse technology and Microsoft helped us achieve rock-solid reliability.

“As we move forward, we are now considering providing their console for Microsoft Teams in the Azure cloud,” adds Cox. “Customers tell us they want console as a service as well as the overall service we offer on top of that.”

Enghouse will continue to provide ongoing support, including training the HybrIT team on the use of its contact center solutions. According to Cox, “The people we deal with at Enghouse are all approachable, approachable and helpful. They are easy to work with and have great knowledge and expertise.

Gary Bennett, Vice President of Sales – EMEA, Enghouse Interactive said, “We are delighted that HybrIT has achieved Silver certification under our EMEA channel partner program. We have established an honest and open relationship where knowledge is freely shared. They are a partner that has demonstrated true innovation within the Microsoft space, and we look forward to developing new tailored software-as-a-service solutions for our joint customers.

Moving forward, HybrIT continues to grow its sales and customer service teams, knowing that Enghouse will be there to help when needed. With support from Enghouse, HybrIT is currently developing new reporting tools for use in the contact center and is looking to develop more packaged, out-of-the-box solutions for smaller customers.

About HybrIT Services

HybrIT is an IT solutions consultancy and managed services provider, delivering business results using industry-leading technical solutions. Founded by technical architects, our team has decades of experience implementing and managing cloud services, EUC, Power Platform, SharePoint, Microsoft 365, Modern Workplace, Cyber ​​Security, Telephony and Network Services. As an agile, non-industry focused IT partner, we work with many different organizations from the enterprise to the SMB market. At HybrIT, every customer is important, regardless of size.

For more information, please visit www.hybrit.co.uk

About Enghouse Interactive

Enghouse Interactive (a subsidiary of Enghouse Systems, a Canadian publicly traded company (TSX:ENGH) is a leading global provider of contact center and video solutions that has served thousands of customers for over 35 years. Enghouse Interactive (EI) empowers customers to deliver winning customer experiences by transforming a cost center’s contact center into a powerful growth engine.EI’s core values ​​- reliability and choice – are key differentiators in the global marketplace Reliability speaks to EI’s reputation for always delivering on its commitments to customers, staff and partners Choice is reflected in the unrivaled breadth of its CX portfolio, which allows customers to choose from a wide range of consulting solutions and practices, whether deployed on-premises, in the cloud, or on a hybrid platform of standards-based technologies and capabilities s open, EI simplifies the advanced integrations customers need.

Further information about Enghouse can be obtained from the Company’s website at: https://www.enghouseinteractive.com