Global Contact Center Software Market report by The Business Research Company covers market size, drivers, restraints, key players and impact of COVID-19.
LONDON, GREATER LONDON, UK, August 16, 2022 /EINPresswire.com/ — According to “Global Contact Center Software Market Report 2022” by The Business Research Company, the contact center software market size is expected to grow from $26.8 billion in 2021 to $31.95 billion. The contact center software market share is expected to reach $65.5 billion in 2026 at a CAGR of 19.7%. The rapid growth in the adoption of cloud-based contact center is contributing significantly to the growth of the contact center software market.
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Key Contact Center Software Market Trends
Advancements in technology are one of the major contact center software market trends that are gaining popularity. Companies are integrating artificial intelligence to improve the efficiency of contact center software. AI helps to analyze customer behavior, provide customer insights, reduce customer waiting time, and estimate real-time future customer behavior. For example, in July 2020, NICE Systems Ltd., an Israel-based software company specializing in contact center software, launched ENLIGHTEN Fraud Prevention, a customer engagement AI platform with voice biometrics capabilities to automatic detection of fraudsters. The system is based on predictive behavioral models that aim to determine and evaluate agent behaviors to improve sales opportunity discovery and customer satisfaction. It can analyze millions of voice interactions for risky and abnormal behavior, including authentication methods and address change requests, without relying on agents to manually capture dispositions. It helps organizations prevent the exposure of personally identifiable information, protect customers from account takeovers, reduce losses from fraud, and preserve brand loyalty.
Contact Center Software Market Overview
The contact center software market includes sales of contact center software and related services by entities (organizations, individual merchants, and partnerships) used to optimize operations and communicate with customers through real-time call monitoring , routing customer contacts to agents, analyzing, tracking, and reporting critical metrics through a centralized platform. Contact center software is a telecommunications system that helps increase the efficiency of a contact center by focusing on interactions between contact center agents and customers.
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TBRC Global Contact Center Software Market Report 2022 covers the following insights:
Market Size Data
• Forecast period: historical and future
• By region: Asia-Pacific, China, Western Europe, Eastern Europe, North America, United States, South America, Middle East and Africa.
• By country: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, United Kingdom, USA.
• By component: software, services
• By type of service: professional services, managed services
• By deployment: cloud-based, on-premises
• By end user: Banking, Financial Services and Insurance (BFSI), Consumer Goods and Retail, Healthcare, IT and Telecom, Government
• By Geography: Global Contact Center Software market analysis report is segmented into North America, South America, Asia-Pacific, Eastern Europe, Western Europe, Middle East & Africa . Among these regions, North America holds the largest market share.
Major Market Players like Cisco Systems Inc., Oracle Corporation, SAP SE, ZTE Corporation, NEC Enterprise Solutions, Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Talkdesk Inc, Ameyo, 8×8, Aspect Software, Unify Inc., Five9 Inc . , Vocalcom SA, Enghouse Interactive Inc. and NICE Systems Ltd.
Trends, opportunities, strategies and much more.
The Global Contact Center Software Market Report 2022 is one of the comprehensive reports by The Business Research Company that provides insight into the Contact Center Software Market. Market report analyzes Contact Center Software market size, Contact Center Software market growth drivers, Global Contact Center Software market segments, Global Contact Center Software market major players contact center, the growth of the global contact center software market in the geographies and the revenue of the competitors of the global contact center software market. and market positioning. The Contact Center Software market report allows you to gain insight into opportunities and strategies, as well as identify countries and segments with the highest growth potential.
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