Global Contact Center Software Market Size, Share, Trends,

Global Contact Center Software Market report by trade research company identifies the rapid growth in the adoption of cloud-based contact center is contributing significantly to the growth of the contact center software market. The cloud-based contact center is hosted on an internet server through which all inbound and outbound customer communications are handled. The growing adoption of cloud-based contact center as it offers more scalability and flexibility than traditional contact centers is driving the growth of the contact center software market. For example, according to a 2020 survey by Cisco Systems Inc., a U.S.-based networking hardware company, 62% of contact center decision makers expressed interest in setting up a contact center based on the cloud in the next 18 months. Hence, the rapid growth in the adoption of cloud-based contact center is driving the growth of the contact center software market.

The global contact center software market size is expected to grow from USD 26.8 billion in 2021 to USD 31.95 billion in 2022 at a compound annual growth rate (CAGR) of 19.2%. The contact center software market is expected to reach $65.5 billion in 2026 with a CAGR of 19.7%.

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North America was the largest region in the contact center software market in 2021. Asia-Pacific is expected to be the fastest growing region during the forecast period. Regions covered in the Contact Center Software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle- East and Africa.

Key Players of Contact Center Software Market are Cisco Systems Inc., Oracle Corporation, SAP SE, ZTE Corporation, NEC Enterprise Solutions, Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Talkdesk Inc, Ameyo, 8×8, Aspect Software, Unify Inc., Five9 Inc., Vocalcom SA, Enghouse Interactive Inc. and NICE Systems Ltd.

The Global Contact Center Software Market is Segmented –
1) By Component: Software, Services
2) By type of service: professional services, managed services
3) By deployment: cloud-based, on-premises
4) By end user: Banking, Financial Services and Insurance (BFSI), Consumer Goods and Retail, Healthcare, IT and Telecom, Government

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Content of the Contact Center Software Market report includes
1. Summary
2. Characteristics of the Contact Center Software Market
3. Contact Center Software Market Trends and Strategies
4. Impact of COVID-19 on Contact Center Software
5. Contact Center Software Market Size and Growth
…..
26. Africa Contact Center Software Market
27. Contact Center Software Market Competitive Landscape and Company Profiles
28. Key mergers and acquisitions in the contact center software market
29. Contact Center Software Market Future Outlook and Potential Analysis
30. Appendix

This report covers market trends and dynamics of the Contact Center Software Market in major countries – Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, United Kingdom and United States -United. The report also includes consumer surveys and various future opportunities for the market.

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