European Contact Center & Customer Service Awards Name Sitel Group® Finalists in 12 Categories for 2022

COVENTRY, England–(BUSINESS WIRE)–Sitel® Groupone of the world’s leading providers of customer experience (CX) products and solutions, today announced that it has been named a 15-time finalist in 12 categories at the 2022 European Contact Center & Customer Service Awards (ECCCSAs) , as he marks his 22nd year in the competition.

The ECCCSA is the oldest and largest awards program in the customer contact industry, recognizing organizations across Europe that lead the way in providing exceptional customer service.

As a global leader in the customer experience industry, Sitel Group offers a wide range of products and solutions to its more than 700 customers and delivers more than 8 million experiences every day. After an extensive judging process, the company’s innovation within the CX industry was recognized in a range of categories, including:

  • Sitel® UK – Most Efficient Peak Demand Management – Finalist

  • Sitel UK – Most Effective Employee Engagement Approach – Finalist

  • Sitel UK and Royal Mail Group Redirect Complaint Automation Program – Most Effective Automation Implementation – Finalist

  • Sitel UK and OVO – Most Effective Application of Technology (CX) – Finalist

  • Sitel UK & HS2 – Best BPO Partnership (small) – Finalist

  • Sitel Spain & Havaianas Multilingual Customer Service – Best Multilingual Customer Service – Finalist

  • Sitel Spain – Madrid MAXhub – Best New Contact Center – Finalist

  • Sitel Group (Sitel Portugal, Sitel Greece and Sitel Spain) – Best Pan-European Contact Center Operation – Finalist

  • Sitel Portugal – Automotive Industry – Best Customer Experience Redesign – Finalist

  • Sitel Portugal GoPro – Best Small Customer Service Team – Finalist

  • Sitel Portugal Vivino – Best Small Customer Service Team – Finalist

  • Sitel Portugal GoPro – Best Multilingual Customer Service – Finalist

  • Sitel Portugal – Maria Bot – Most Effective Application of Technology (EX) – Finalist

  • Sitel Portugal – Compliance Team – Best Support Team (Customer) – Finalist

  • Sitel Portugal – Insurance Campaign – Most Effective Automation Implementation – Finalist

“We are very honored to have been named finalists in 12 categories of the European Contact Center & Customer Service Awards,” said Olivier Camino, Global COO at Sitel Group. “This recognition is a testament to the human-centric CX solutions we have been able to produce for brands around the world throughout our decades-long journey, as well as our unwavering commitment to improving the employee experience at heart of our organization”.

Learn more about ECCCSAs here and for more information about Sitel Group, visit sitel.com.

About Sitel Group®

As one of the world’s largest providers of customer experience (CX) products and solutions, Sitel Group® enables brands to build stronger relationships with their customers by creating meaningful connections that enhance the value of the brand. Inspired by each brand’s unique vision and goals, we ask “what if?” apply our expertise to create innovative solutions that reduce customer effort.

With 160,000 people around the world – working from home or from one of our CX hubs – we securely connect the most loved brands to their customers more than 8 million times a day in over 50 languages. Whether digital or voice, our solutions deliver competitive advantage across all customer touchpoints. Our award-winning culture is built on more than 40 years of industry-leading experience and our commitment to improving the employee experience.

Sitel Group’s EXP+™ is a flexible solution with full cloud capability, designed to simplify the delivery of end-to-end CX services, while improving efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four families of connected products.

Learn more about www.sitel.com and join us on Facebook, LinkedIn and Twitter.