Employee well-being and engagement in your contact center: why the success of your business depends on it.
MaxContact Webinar: Thursday, June 16, 2022 – 11:00 a.m. – 12:00 p.m. (BST)
Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to driving your contact center’s business success.
With 72%* of contact center workers saying they are burnt out or at risk of burnout, and the ‘big quit’ hitting the UK contact center industry hard, how do you look after your wellbeing? of your employees, keep them engaged in your business and drive business results? ?
Join the conversation as we chat:
– Why employee well-being matters to your business
– How to engage staff to improve retention rates and achieve goals and KPIs
– Key wellness and engagement initiatives to implement in your business now
– Live Q&A with the audience
Natalie Calvert: CX and EX Executive Coach
Natalie has led over 100 customer and employee experience transformations in Europe, Asia, the Middle East and the United States.
Natalie helps transform corporate culture, with her proven track record having impacted over 200,000 employees worldwide.
Sean McIver: With over 15 years of experience in various roles and industries within the contact center industry, from the front lines to managing teams and systems, Sean has extensive industry knowledge.
Now Product Owner at MaxContact, Sean is focused on delivering the vision and goals of MaxContact’s Customer Engagement Platform, ensuring the voice of the customer is at the heart of every decision. *Independent research of 750 customer-facing workers conducted in November 2021 by MaxContact.
To register or for more information on the MaxContact Webinar “Staff well-being and engagement in your contact center: why the success of your business depends on it” Click here
MaxContact is a customer engagement technology company with a difference. It was founded in 2015 by a group of contact center professionals who had grown frustrated with vendors who over-promised and under-delivered on features, support and resiliency. It is now one of the fastest growing contact center specialists in the UK, with a 97% adoption rate of existing solutions, and managing over 100 million interactions each month for more than 100 customers.
The company was recently named one of the 50 fastest growing tech companies in the North by the 2021 Northern Tech Awards.
For more information about MaxContact, see their company profile