Eckoh acquires Syntec to improve contact center offerings

The acquisition will strengthen Eckoh’s customer engagement security solutions, adding complementary services and patents to their portfolio, and strengthening their position as the largest provider of secure payments for contact center operations in the market. key of the United States.

Syntec has a ten year history of providing secure payment solutions to international customers with a highly skilled team based in UK and USA. Syntec will further expand Eckoh’s corporate customer base, increasing its market presence and market share in its key markets.

Through its proven, successful and profitable UK business, Syntec has helped customers improve their regulatory compliance and security for cardless payments with their CardEasy product ( They have a rapidly growing US presence, with 70% of their new customers coming from the US market, and a cloud-based offering that helps organizations in new markets around the world.

Syntec’s technology is protected by an extensive portfolio of patents in the UK, US, EU and Australia, and its long list of corporate clients includes leading brands such as Wayfair, Miele, Locus, Staples, AIB, JetBlue and Hiscox.

The acquisition of Syntec is very complementary to Eckoh’s strategy to achieve a leading position in the customer engagement data and payment security market in a global market.

Nik Philpot, Managing Director of Eckoh, commented :

“For more than a decade, Eckoh has helped organizations address the compliance and security challenges caused by transmitting personal data and customer payment information over the phone and other engagement channels. With the growing risks and consequences of cybercrime, protecting this data should be the top priority for information security and customer engagement professionals.

With the acquisition of Syntec, we can leverage their technology, products and intellectual property to further improve our security solutions, intensify our marketing efforts and expand our world-class team. This will create additional value for our shareholders by accelerating growth and strengthen relationships with our valued customers by providing even higher levels of customer service.

We are delighted to welcome the Syntec team to Eckoh, and we are extremely excited about the Group’s future growth prospects in our international target markets.

Colin Westlake, CEO of Syntec, noted:

“We join Eckoh with common goals and values ​​and a shared vision to deliver the safest payment experiences to our customers and their customers all over the world.

Security challenges for organizations are only growing and bringing together two successful and complementary teams and companies will create an even stronger combined group that will allow us to offer our common customers a broader portfolio of security solutions. commitment to market leaders.

We look forward with enthusiasm and optimism to the future prospects of combining our proven skills and technology to help tackle any new security challenges that may arise. “

Eckoh is a global provider of secure payment products and customer contact solutions, supporting international customers from offices in the UK and US.

Eckoh’s customer contact solutions enable requests and transactions to be made on any device the customer chooses, enabling organizations to increase efficiency, reduce operational costs and deliver a true omnichannel experience. We also help organizations transform the way they interact with their customers by providing them with support and transition services as they implement our innovative customer contact solutions.

Our broad portfolio of clients comes from a wide range of verticals and includes government departments, telecommunications providers, retailers, utility providers and financial services organizations.

For more information on Eckoh, check out their Company Profile