Echo shortlisted for the Northern Ireland Contact Center Awards

Echo shortlisted for three awards at the Northern Ireland Contact Center Awards

Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry, has been shortlisted in three categories at this year’s Contact Center Network Northern Ireland Awards.

The awards celebrate the outstanding achievements of the people and companies that make up the contact center industry in Northern Ireland. Team members, initiatives and contact centers are recognized in 19 categories, including Hero of the Year, Contact Center of the Year and Diversity and Inclusion Strategy.

The company was shortlisted in the People Development, Customer Engagement and Outsourced Contact Center of the Year categories.

The People Development award recognizes companies that go above and beyond to meet the need for continuous development of individuals and organizations and successfully integrate it into the corporate culture.

Companies receive the Customer Engagement Award for providing exceptional levels of service, offering a multi-channel approach, as well as effectively measuring engagement.

The Outsourced Contact Center of the Year category celebrates the highly effective business relationships between outsourced contact centers and their customers. Echo is shortlisted for its strong relationship with Northern Ireland Water, helping it to successfully deliver a range of customer services.

Hosted at the Hilton Belfast, the winners will be announced at an awards ceremony on October 27. It is expected that there will be up to 260 attendees as the industry comes together to shine a light on the hard work of everyone in the NI contact center industry.

Jim White, Operations Manager at Echo NI said: “

We are honored to have been shortlisted in three different categories and take every opportunity to recognize the exceptional customer service provided by our contact center in Belfast. These awards are a great opportunity to showcase the hard work of our customer service team in Northern Ireland and the achievements of contact centers across the region.

“At Echo, we always put the customer at the heart of everything we do, and engagement is especially important as we seek to continually improve the customer experience, especially during these challenging times. We are passionate about our people and their development, having recently been reaccredited with Investors in People Silver status.

Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt collection solutions, revenue protection services and the developer of Salesforce native multi-utility billing software, Aptumo. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide public and private sector organizations with end-to-end customer contact capabilities.

For more information on Echo Managed Services, visit their Website