Dubai Airport’s new ‘always on’ customer contact center will soon provide support via WhatsApp – News

Travelers can access information via phone, email, live chat, social media

Published: Wed 20 Jul 2022, 08:47

Last update: Wed Jul 20, 2022 8:39 PM

Passengers traveling via Dubai International Airport (DXB) can now access customer support services via an integrated “always-on” contact centre.

The world’s busiest airport announced on Wednesday that travelers can connect with DXB customer service professionals anytime, anywhere, at their convenience on the channel of their choice.

Testing for the integrated DXB service began earlier this year. It offers 24/7 bilingual support and up-to-date information across all channels, including automated flight status checking without speaking to an agent. Plans are also in place to launch a WhatsApp chat service, DXB said.

Additionally, Automated Routing has been made available to Dubai Airport’s key partners including Emirates, dnata, the General Directorate of Residency and Foreign Affairs (GDRFA), Dubai Customs and the Authority. road transport.

“The new contact center combines live services and technology services allowing travelers to access support via phone, email, live chat, social media on the @DXB and @DubaiAirports platforms, and WhatsApp for businesses, which will be available soon,” added Dubai Airports.

“Our customers can now enjoy fast and efficient support across all contact center channels in real-time and on the channel of their choice,” said Paul Griffiths, CEO of Dubai Airports.

He added: “The new DXB Contact Center exemplifies how Dubai Airports is making significant improvements to the customer experience at every customer touchpoint.

The integrated services platform was created in partnership with Teleperformance, a leading provider of integrated services to enterprises. The omnichannel solution was created by combining an integrated mix of human and digital tools to help customers quickly and easily. “We are committed to delivering a top-notch customer experience in every conversation while creating a safe, smooth, fast and enjoyable journey,”

“The investment in customer service excellence at DXB supports the Government of Dubai’s vision to provide innovative and integrated customer service,” he said.

Some 2.4 million passengers passed through DXB airport between June 24 and July 4, with average daily traffic reaching 214,000 travellers, DBX reported recently.

Here are some ways to contact the “always on” center:

– By calling 04-224 5555

– By email to [email protected]

– On webchat via Dubai and DXB airports and more websites

– Via the Facebook, Instagram and Twitter channels of @DXB

– Through @DubaiAirports Facebook, Instagram and Twitter channels

– Via a verified WhatsApp account on 04-224 5555 (coming soon)