POSTING of contact numbers at public facilities such as pedestrian bridges, escalators and bus stops should be mandatory.
In addition to emergencies, it will be easier for people to give feedback and file complaints about faulty structures.
The problem emerged after an incident on Monday when an escalator caught fire in Jalan Ampang, Kuala Lumpur.
Many thought the escalator belonged to Rapid Rail Sdn Bhd as the bridge connected to Ampang Park LRT station.
“I use the bridge and the escalator all the time and was shocked when I saw the fire,” said Amirul Helmi, a dispatch rider.
“I called the LRT company several times to find out when the bridge would be repaired but I couldn’t get through,” he said, adding that the number should have been displayed clearly.
Seller Sam Wong said authorities should list phone numbers on the site like what DBKL does with traffic lights.
“At least we know who to notify if the bridge lights aren’t working,” Wong said.
A Rapid Rail spokesperson confirmed that the bridge and escalator were not owned by the company.
“Putting the name and number of the company in charge on the site will probably end any confusion,” he acknowledged.
He added that many stations were connected to bridges and escalators that were not owned by Rapid Rail.
When contacted, Kuala Lumpur City Hall (DBKL) Road Transport Department Director Yu Chuan Hock said that while the bridge was owned by DBKL, there was an agreement with the developer for maintenance. and bridge management.
“While we are the owner, the developer must maintain and manage the bridge and related facilities,” Yu said via WhatsApp.
Meanwhile, the management of Intermark Mall Kuala Lumpur said in a statement that they regret the inconvenience caused due to the partial closure of the bridge until further notice.
According to the statement, authorities are currently investigating the cause of the fire and pedestrians are urged to exercise caution when crossing Jalan Ampang on their way to the LRT station.
“We will work closely with the owner of the asset, DBKL, and the other authorities.
“The Occupational Safety and Health department, in conjunction with the escalator supplier, have carried out a site inspection to assess the damage and ensure removal and replacement of the escalator is performed in accordance with safety and operating protocols.”
The statement added that it would provide regular updates on access to the connecting bridge and the expected completion date of the replacement.
The bridge crossing the busy intersection of Jalan Tun Razak and Jalan Ampang was constructed in 2013 at a cost of RM15mil.