Dialpad Brings AI Contact Center Offering to Australia and New Zealand

The AI-powered communication platform Dialpad’s AI contact center offering has been launched in Australia and New Zealand.

According Numeric keypadContact Center AI has a no-code approach to conversational AI to enable businesses to meet customer expectations with all-channel support and real-time customer intelligence.

“Dialpad is reinvesting an unprecedented 40% of our revenue into our proprietary AI and MLP engines, as well as extensive AI research and development,” said Dialpad Founder and CEO. Craig Walker.

“Dialpad’s fully owned and truly unified communications-as-a-service (TrueCaaS) platform will help businesses in Australia and New Zealand realize their full potential by better meeting their customer service needs and providing information generated by AI on any sales, service or product initiative. ”






McKinsey & Company estimates that companies can increase revenue by up to 20% by maximizing remote customer interactions through a combination of voice and digital channels within the contact center.

Powered by AI, Dialpad says its digital channels drive smarter omnichannel engagement with customers across social media channels, including Twitter, Facebook, Instagram and messaging platforms WhatsApp, Facebook Messenger and Twitter Direct Messages (DM ).

Australian and New Zealand businesses can easily engage, share information and respond to questions using any messaging service or channel their customers choose to deliver a consistently great customer experience.

“Dialpad’s unified platform and unique AI capabilities are exactly what businesses in Australia and New Zealand need to deliver an exceptional experience and insights to their customers,” said co-founder and chief executive. Oreta. Sachin Verma.

According to 2022 State of AI in Customer Service Reportthe implementation of AI enables contact centers to handle twice as many calls and improves average answer speed (ASD), automatic call distributor (ACD) and abandon rate performance, which saves time and improves the quality of customer service.

By leveraging virtual agents to absorb some of the inbound call volume, Dialpad’s self-service capabilities enable assistance through digital self-service options.

With new intentless searchability across corporate knowledge bases and websites, no-code workflows, and active learning conversational AI, Dialpad AI virtual agents provide customers with a personalized yet automated experience. to meet their needs.

“Dialpad’s AI Contact Center humanizes digital interactions in a simplified and easy-to-use way,” said Dialpad’s senior vice president of global channel sales. Mike Kane.

Customer satisfaction and loyalty must remain a priority for businesses as they continue to grow, and the omnichannel support and AI virtual agent capabilities that Dialpad offers ensure that the customer remains at the center of the experience throughout his career.

This first appeared in the CommsWire subscription newsletter on October 17, 2022.

GET READY FOR XCONF AUSTRALIA 2022

Thoughtworks presents XConf Australia, back in person in three cities, bringing together people who care deeply about software and its impact on the world.

Now in its fifth year, XConf is our annual technology event created by technologists for technologists.

Participate in a robust discussion program as local thought leaders and Thoughtworks technologists share first-hand experiences and discuss new ways to empower teams, deliver great software, and drive innovation for technology responsible.

See how we at Thoughtworks are improving technology, together.

Tickets are available now and all proceeds will be donated to Indigitek, a non-profit organization that aims to create tech employment pathways for First Nations people.

Click the button below to register and get your ticket to the Melbourne, Sydney or Brisbane event


GET YOUR TICKET!

PROMOTE YOUR WEBINAR ON ITWIRE

It’s all about webinars.

Marketing budgets are now focused on webinars combined with lead generation.

If you want to promote a webinar, we recommend at least a 3-4 week campaign before your event.

The iTWire campaign will include numerous advertisements on our news site itwire.com and a major newsletter promotion https://itwire.com/itwire-update.html and promotional and editorial news. Plus a video interview of the keynote speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in promotional messages on the iTWire homepage.

Now that we are coming out of Lockdown, iTWire will focus on supporting your webinars and campaigns and support through partial payments and extended terms, Webinar Business Booster pack and other support programs. We can also create your advertisements and written content and coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.

MORE INFO HERE!