Content Guru in Magic Quadrant for Contact Center as a Service

Content Guru Listed in 2022 Gartner® Magic Quadrant™ for Contact Center as a Service

Content Guru has announced that it has been named to the Challengers Quadrant of the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)1, which displays trusted cloud contact center technology vendors across the globe.

Gartner, Inc. delivers actionable, unbiased insights to leaders and their teams. The rating was made following Gartner’s rigorous analysis based on Content Guru’s ability to execute and completeness of vision.

In the 17 years since Content Guru launched its award-winning CCaaS solution, storm® CONTACT™, Content Guru has established itself as the world’s most trusted provider of mission-critical cloud contact centers at scale. storm drives customer engagement for large enterprises across all major industries, including financial services, healthcare, retail, travel, utilities and government.

Sean Taylor, CEO of Content Gurucommented :

“We are thrilled to be listed in the 2022 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). The post-COVID economy has been a huge catalyst for organizations embracing cloud technology, and we are honored to be recognized among the fierce competition.

“We continued our strong growth and maintained our mission to become a more than 1 billion dollar company. The CCaaS market will shift over the next few years towards a next-generation customer experience (CX) that takes advantage of omnichannel and data aggregation, i.e. “omni-data”. There are so many exciting things to work on as we continue to innovate in areas such as AI-powered automation, digital and video channels, customer data platform functionality and data usage. Internet of Things devices.

A leader in cloud communications technology, Content Guru provides mission-critical customer experience and engagement solutions to hundreds of leading organizations around the world.

Storm®, Content Guru’s cloud-native omnichannel engagement solution, offers virtually unlimited scalability, unparalleled integration capabilities, and state-of-the-art AI. Content Guru ensures contact centers and customer engagement centers meet the needs of every customer, seamlessly. storm is used by public and private sector organizations across Europe, the Americas and Asia-Pacific, in markets ranging from finance and healthcare to government and utilities. Customers who rely on Storm for critical services include Rakuten, NHS England, Serco and Sodexo.

For more information about Content Guru, check out their company profile