contact center of 1,500 people obtains a major loan facility | Northwest Deals



A private contact center in Wirral, which employs over 1,500 people, has secured a significant funding facility to support its continued expansion and recruitment drive.

The contact company received the facility from Independent Growth Finance (IGF).

Launched in 2006 in Birkenhead, England, the company operates as an outsourced contact and service centre, providing its customers with a bespoke and defined service offering. This includes general customer service, sales, compliance and complaint handling.

The company has more than 20 customers, including household names John Lewis, Argos and BT, as well as The Health Lottery and Great Little Trading Company brands.

It has grown exponentially from a small start-up employing just 12 people to a large private sector employer. Today, the company employs over 1,500 people.

Once primarily based at two sites in Queensgate and Kingsgate, a number of the company’s employees are now working from home.

The facility provided by IGF will be used to develop the company’s work-from-home offer and set up regionalized recruitment hubs.

Working with local authorities, The Contact Company will find suitable locations to hire new employees and provide comprehensive training.

The company is also currently going through a number of bidding processes, and the funding will also be used to support these efforts.

Asif Hamid, Managing Director of The Contact Company, said: “We were looking for a lender who could support our growth as new customers were won, a lender who could move quickly and give us confidence that they could deliver an installation in a relatively short time.

“IGF took the time to understand our business, the dynamics of the industry and the important position The Contact Company occupies within our customer service offering. the terms quickly and an installation was in place within the desired timeframe.”

IGF’s new Chief Commercial Officer, Richard Spielbichler, said, “We are proud to support The Contact Company’s ambition to provide meaningful, lifelong jobs to local communities. flexible installation needed to scale their operations. »