Contact Center Best Practices in the Age of PCI DSS 4.0

With the release of PCI DSS 4.0, PCI Pal and Verizon released a new joint white paper titled, Keep Calm and Simplify: Contact Center Best Practices in the Age of PCI DSS 4.0.

PCI Pal and Verizon publish their first joint piece, Keep calm and descope in 2018, examining the benefits of disintegrating organizational infrastructure to minimize PCI DSS requirements. While the message contained in the original white paper still holds true, the impacts of a global pandemic, the ever-changing threat landscape, and the significant update to the standards themselves prompted this new collaboration to promote current contact center compliance best practices.

This white paper reviews:

» The Many Challenges Facing Contact Centers

» The need to simplify compliance strategies

» Reduced PCI scope

» Meet PCI DSS 4.0 requirements without sacrificing CX

To download the white paper titled Keep Calm and Simplify: Contact Center Best Practices in the Era of PCI DSS 4.0.e Click here

PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that enable businesses to securely accept payments, adhere to strict industry governance, and shield their business from the significant risks posed by non-compliance. -compliance and data loss. Using patented technology, its mission is to preserve reputation and trust by providing customers with secure payment solutions for any business communication environment, including voice, chat, social media, email and mobile. contact center.

PCI Pal is integrated and resold by some of the world’s leading business communications providers, as well as major payment service providers. PCI Pal products can be used by organizations of all sizes around the world, and we’re proud to work with some of the world’s largest and most respected brands.