Community Fiber Invest in the Amazon Connect omnichannel contact center

Community Fiber invests in Amazon Connect omnichannel contact center service with SVL

SVL announced that Community fiberLondon’s largest and fastest 100% fiber optic broadband network, has chosen SVL to upgrade its contact center by migrating its services to Amazon Connect.

The London-based company is on track to double its network rollout target in London and will reach 2.2 million homes and businesses by the end of 2024. As the broadband provider accelerates in the capital, it plans to expand its omnichannel customer service center. in the years to come to meet the needs of its rapidly growing clientele.

The partnership with SVL to migrate services to Amazon Connect, along with the addition of the innovative customer engagement platform Omningage, will also include a managed service provided by SVL’s Customer Services team.

Chris Williams, CIO of Community Fibercommented :

“Amazon Connect is the perfect product to help Community Fiber extend and improve their customer service, and we have been very impressed with the expertise SVL has to offer in Amazon Web Services.

The flexibility and agility of this solution fits perfectly with our future plans.

Debbie Bicker, Account Manager at SVL, added:

“Community Fibre’s ambition to improve connectivity and focus on customer excellence really resonates with our team at SVL and we have already formed a strong partnership with them which I am sure will carry their contact center services to a new level.”

SVL has been based in East Kilbride for over 50 years and is the oldest provider of software and consultancy to the contact center industry. SVL has more than 40 employees.

For more information about SVL See their company profile

Community fiberprepares London communities for the future by providing 100% fiber broadband across the capital.

Believing in a more inclusive future where everyone has access to better broadband, Community Fiber offers the fastest 100% fiber broadband in London, with up to 10 Gbps for business and up to 3,000 Mbps for consumers, at the most competitive prices on the market. market.

By providing more reliable and affordable 100% fiber connections, Community Fiber empowers communities by allowing them to connect with friends and family and access essential services online.