CCMG and COPC Inc. partner to propel the development of the contact center industry in South Africa

WINTER PARK, Florida., September 12, 2022 /PRNewswire/ — COPC Inc. is pleased to announce a new partnership with the Contact Center Management Group (CCMG) in South Africa. This partnership will provide South African contact center industry research insights in its market and those it supports, ensuring the improvement of professional competence.

“CCMG is very proud to partner with COPC Inc.,” says Sharon Haigh, CEO of CCMG. “Our quest to provide global best practices with our designations makes the stakeholder relationship with COPC important. This further promotes CCMG internationally.”

CCMG is the Contact Center Professional Body named by the South African Qualification Authority (SAQA). The CCMG regulates industry professionals and recognizes training by awarding Continuing Professional Development (CPD) points and rewarding individuals with professional designations.

The international reputation that COPC Inc. has achieved for its performance management COPC Customer Experience (CX) Standard of excellence in collaboration with the professional body CCMG will improve employability and bring more business opportunities.

“We are delighted to partner with such a respected organization as CCMG,” said Kevin Campbell, COPC Inc., CEO EMEA. “This is a fantastic opportunity to enhance the support provided to the South African contact center industry, enabling the delivery of world class services to their clients and clients. COPC Inc. is proud to provide to CCMG and its members our internationally renowned research.”

The benefits of this new partnership include:

  • Increase opportunities to secure business throughout South Africa and internationally
  • Support market development with international research
  • Provide best practices for operational delivery
  • Standardization of key industry skills
  • Improve employability and ensure ethical behavior
  • Consistently provide quality services

About the Contact Center Management Group:

Since 2012, the CCMG has been a registered professional body with the South African Qualification Authority (SAQA) for the contact center industry. CCMG’s voluntary Council of Industry Professionals oversees professional standards and competencies for the industry.

Becoming a Designated Professional requires a thorough assessment process that includes passing a board exam aligned with the National Qualifications Framework (NQF) for the position. Earning the CCMG designation ensures that industry professionals have the skills, experience, and demeanor necessary to perform the job.

About COPC Inc. :

For over 25 years, COPC Inc. has helped transform operations supporting the customer experience. The company created the COPC standardsa set of performance management systems for call center operations, customer experience management, supplier management and procurement.

Today, COPC Inc. is an innovative global leader that enables organizations to optimize the delivery of a superior service journey. Organizations around the world depend on COPC Inc. for expert advice, training, certifications, benchmarking and research solutions.

Contact information for COPC inc. :
Kevin Campbell
[email protected]

CCMG contact person:
Sharon Haigh
[email protected]

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