CITY OF TATU, Kenya, May 12, 2022 /PRNewswire/ — CCI Global, the world’s largest contact center operator in Africawill move into a state-of-the-art, purpose-built office in Tatu City, creating over 4,000 jobs for Kenyans.
The CCI facility will be developed by Gateway Real Estate Africa (GREA), a private development company specializing in turnkey construction. The five-story tower is custom designed for CCI, with training facilities and a career center to accommodate new employees.
CCI has experienced rapid growth in Kenya since entering the market in 2016, specializing in the operation of multi-channel outbound, inbound and web chat contact centers, serving major international brands, primarily in the mobile, technology, telecommunications and of the financial industry.
CCI’s expansion comes against a backdrop of unprecedented demand for the company’s young and highly skilled workforce in Kenya, which has grown to more than 2,000 agents in the last 12 months. The Tatu City facility, scheduled for completion in the fourth quarter of 2023, will double the company’s capacity to more than 4,000 seats in one location.
“CCI’s activity in Kenyawhich serves well-known US, UK, Australian and international brands, continues to accelerate, thanks to our dynamic workforce, quality assurance and operational excellence,” said Marc Chana, CEO of CCI. “We are excited to build CCI’s home in Tatu City, in a business-friendly environment that emphasizes the well-being of our employees.”
CCI’s contact center will provide business process outsourcing, or BPO, which supports the entire customer lifecycle in both traditional and digital voice interactions.
The Grade A office building with five floors and two levels of underground parking will anchor Tatu Central, the business district of Tatu City.
“The building is custom designed for CCI, with large floor plates for flexible call center operations, fast elevators for smooth shift changes, abundant natural light and employee well-being at the heart,” said Greg Pearson, co-founder and CEO of GREA. “We are pleased to develop this spectacular building for a world-class client like CCI in Africa.”
As part of the development, Tatu City, which is owned and developed by Rendeavour, africa largest builder of new towns, will build a transport hub to accommodate the thousands of CCI employees.
“The Tatu City ecosystem – with homes, businesses, schools, parks and other amenities – is the perfect location for CCI’s operations and employees,” said Stephen Jennings, Founder and CEO of Rendeavour. “A forerunner in every aspect, CCI embodies the global shift of businesses from congested urban areas to decentralized environments like Tatu City that provide work and play solutions for employees and investors.”
CCI’s office in Tatu City is the latest in a strategic partnership between GREA and Rendeavour, which covers commercial, warehousing and logistics developments in Rendeavor’s new towns in East and West Africa.
About CCI Global (www.ccglobal.com)
CCI Global is africa the largest provider of customer management services in the international market. The CCI group of companies provide business process outsourcing services, including sales, service and digital customer management strategies to some of the UK’s leading brands, Australiaand Africa in the mobile technology, telecommunications, financial services, retail and leisure sectors.
About Gateway Real Estate Africa (https://greafrica.group/)
Gateway Real Estate Africa is a private real estate development company specializing in the construction of turnkey housing for multinational companies and retailers wishing to expand their operations on the African continent. For qualified investors, Gateway Real Estate Africa offers direct real estate exposure to high-yielding US dollar-denominated rental income streams and robust growth potential.
About Tatu City (www.tatucity.com)
Tatu City is a new 5,000 acre town on that of Nairobi doorway with homes, schools, businesses, a shopping district, medical clinic, natural spaces and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students every day, a range of homes suit all incomes, and more than 60 businesses thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in an environment to live, work and play free from traffic jams and long distance journeys.
Show original content to download multimedia:https://www.prnewswire.com/news-releases/cci-global-to-occupy-largest-contact-centre-in-kenya-at-tatu-city-301546051.html
SOURCE Tatu City / Rendeavor