How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000
The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...
The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...
Employee well-being and engagement in your contact center: why the success of your business depends on it. MaxContact Webinar: Thursday,...
Adding more strings to a bow that has been greatly enriched by success in collaboration and communications, and aiming...
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern businesses, announced a new partnership with Twilio, the customer engagement...
CITY OF TATU, Kenya, May 12, 2022 /PRNewswire/ -- CCI Global, the world's largest contact center operator in Africawill move...
The North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in October 2018 and...
New categories recognize CX as European Contact Center & Customer Service Awards open for applications The European customer contact industry's...
Conversational intelligence - a key element of the difference in contact center AI Customer experience is a key differentiator in...
Saturday, May 7, 2022, 5:27 p.m.Press release: Air New Zealand Air New Zealand has seen a surge in bookings as...
Pindrop, a global voice technology leader, announced a new partnership with Google Cloud that will see it create and deliver...
How we can improve the productivity of your insurance contact center There's a lot to be said for the power...
Contact center head Cirrus has secured a Royal Warrant - an Epsom-based company renowned for providing services to the Royal...
NICE announced that Regional Australia Bank, one of Australia's leading banking alternatives to the "big four" banks, has successfully implemented...
Khoros, an award-winning leader in digitally-focused customer engagement software and services, has released its latest white paper, Turning the Big...
The first ever guide to UK contact center salaries and skills launched by CCMA The CCMA (Call Center Management Association)...
Biagio La Rosa (Generation-e) Credit: provided Unified communications and cloud service provider Generation-e has revamped contact operations for Regional Australia...
“Healthcare CRM and Contact Center Systems Market” study by “marketreports.info» Provides details on market dynamics affecting the Healthcare CRM and...
An Air New Zealand customer is frustrated that she wasted an entire weekend trying to contact the airline to find...
Quantum Metric, the continuous product design platform for customer-centric digital experiences, announced an integration with ServiceNow to extend understanding of...
NATIONAL go-centric contact center has moved to new offices in Glasgow to create a 'breakthrough' innovation center after a period...
Dwane Farquharson, Chief Technology Officer at Rewardsco. As a leading provider of outsourced sales, distribution and after-sales support services to...
New Jersey, United States,- The research study presented here is a highly detailed and meticulous depiction of almost all major...
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced integration with Sprinklr Modern Care and Amazon Connect...
In the first installment of a series of articles on thought leadership, Tvrtko Stosic, a consultant with Avaya's International Specialists...
New research on the Healthcare CRM and Contact Center Systems Market was conducted across a variety of industries in various...
Develop a successful customer retention strategy. What is the role of the contact center agent? These days, especially among young...
“Global Contact Center Software Market Report and Forecast 2022-2027” The global contact center software market will be driven by the...
"Contact Center Market Research Report Forecast to 2027: The Global Contact Center Market report provides insight into the global industry...
Workforce wellness - 3 ways to de-stress employees with contact center technologies that humanize the hybrid workplace Embrace analytics to...
There's a lot to master, but with the right strategy and planning in place, it's totally possible. To help you,...
Engaged employees: the difference between a successful contact center and a struggling contact centerby Judith Schuder, Vice President of Marketing...
A growing awareness not only of the degree of vulnerability but its diversity paved the way for better working practices....
New Jersey, United States,- The Global Hospital Contact Center Solutions Market is comprehensively and thoroughly examined in the report, focusing...
By Sizo Nkosi, Head of Partnerships for MNOs at Infobip Today, most customer-facing businesses have recognized the need to digitally...
SAN FRANCISCO AND LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., a global leader in customer experience for customer-obsessed businesses, has been selected by LifeSearch,...
Customer experience (CX) is the most valuable currency a contact center can hold.The quality of an interaction with a customer...
Part of the Strathcona House office on Forres Enterprise Park has already been closed according to an anonymous tip to...
In line with its customer-centric vision to "serve you better, every day", Bank Muscat offers a wide range of services...
New Jersey, United States – This Healthcare CRM and Contact Center Systems Market The report provides a comprehensive overview of...
The explosive growth of Microsoft Teams to 270 million monthly active users in five years has made it a heavy...
New Jersey, United States – The research study on the Healthcare CRM and Contact Center Systems Market offers you detailed...
New Jersey, United States,-The Global Hospital Contact Center Solution Market report 2022-2028 covers revenue, deal volume, size, value and this...
Data recently released by the city's Citizen Contact Center could prove invaluable to city departments in future planning and trend...
KCOM has launched a major recruitment campaign to fill 40 new customer service positions in its Hull-based contact center The...
Knowledge is power in any business, but gaining a deep understanding of your contact center has long been a priority,...
ResQ, the UK's leading outsourced contact center specialist, has announced that it has become a finalist for this year's UK...
New Jersey, United States,-The Hospital Contact Center Solutions market reports study a variety of parameters such as raw material, cost,...
Market Research Store (MRS) has expanded its in-depth market analysis related database by incorporating an exclusive and comprehensive research report...
To bolster Cape Town's thriving call center industry, also known as the Global Business Services (GBS) sector, CareerBox plans to...
Expert Market Research's new report titled 'Global Contact Center Software Market Size, Share, Price, Trends, Growth, Report and Forecast 2021-2026',...
the crm and contact center systems for healthcare The market is globally one of the leading markets involving the development...
AGA Rangemaster appoints Maintel to provide new cloud-based Unified Communications solution AGA Rangemaster, the iconic cooker manufacturer, has named Maintelthe...
Outsourcing specialist Sigma has launched its first contact center in Cape Town Township, Mitchells Plain, to serve domestic customers only.With...
UK National Contact Center Awards 2022 finalists announced as tickets for awards night at new venue go on sale The...
London, UK, March 2022: AGA Rangemaster, the iconic cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to...
The European Tour Group has unveiled Five9a leading provider of cloud contact center solutions, as the Tour's Official Customer...
Five9 becomes the official software partner of the European Tour Group's customer contact center The European Tour Group today announces...
According to a report by Evolve Business Intelligence, the global HEALTHCARE CRM AND CONTACT CENTER SYSTEMS market is expected to...
Non-negotiable: Someone who has been involved in the continuous improvement of contact centers, including: Understanding of end-to-end contact center operations...
A new business intelligence report published by JCMR with Global contact center market The report has the potential to become...
Shocked staff at the DWP contact center in Nuneaton have been ordered to Coventry as their site is going to...
8x8 announced the general availability of 8x8 Agent Workspace, a new 8x8 contact center compound experience designed to help transform...
This report examines the key Healthcare CRM and Contact Center Systems Market factors that influence the growth of the industry...
8×8, a leading provider of integrated cloud communication platforms, announced the general availability of 8×8 agent workspacea new 8x8 contact...
Content Guru, a leading provider of cloud communication technologies, has introduced a revolutionary new feature for contact center agents. Contact...
Content Guru enables contact center agents to use the storm® solution from mobile devices Content Guru, a leading provider of...
New Jersey, United States,- we published research papers for "Global Hospital Contact Center Solutions Market Report, Trends and Forecast 2022-2029,...
The report is a holistic view of the world situation Healthcare CRM and Contact Center Systems Market, available long-term investment...
AI makes it easier to collect and process massive amounts of customer data, to help organizations predict consumer behavior and...
The future of contact centers is here, now How is the future of contact centers shaping up? Here are 9...
NICE CXone Earns Top Honors for Contact Center Platforms in Metrigy Research NICE's end-to-end integrated contact center platform, CXone, delivers...
Contact Center Trends: The Current State and 6 Key Forces at Play - Medallia Talks It is the dawn of...
MaxContact becomes one of the fastest growing contact center specialists in the UK Manchester-based company sees record growth in 2021...
Puzzel, Europe's leading provider of cloud-based contact center solutions, has launched a new dashboard that allows customer service managers to...
Observe.AI, the intelligent workforce platform transforming contact centers with AI, introduced the industry's first AI-powered solution to selectively remove personally...
New Jersey, United States,-The Hospital Contact Center Solutions Market report contains a detailed overview of the industry along with the...
Jonas Bogoshi, CEO of BCX. BCX, a subsidiary of Telkom, is creating new revenue streams by tapping into South Africa's...
San Francisco-based cloud contact center solution and artificial intelligence (AI) software provider Talkdesk Inc. is reportedly seeking to go public...
Outsource Fiji was the destination partner and awards night sponsor for CCW 2022. Through the event, we were able to...
The Healthcare CRM and Contact Center Systems research report covers everything you need to know about the Healthcare CRM and...
The latest report published by MarketsandResearch.bizentitled Global Healthcare CRM and Contact Center Systems Market 2021 to 2027shows a comprehensive diagram...
DUBLIN--(BUSINESS WIRE)--The "The Importance of Workforce Optimization in Modern and Agile Contact Centers" report has been added to from ResearchAndMarkets.com...
Cazoo uses Calabrio Workforce Management to support fast-growing contact center businesses - Automated cloud WFM solution supports hundreds of agents...
100 new jobs have been created by BT in Doncaster. The communications giant is recruiting for the South Yorkshire contact...
The impact of Covid on the contact center has forced organizations to adjust how they operate. Contact centers have traditionally...
The recruitment drive is part of BT Group's wider aim to hire 1,000 new contact center colleagues across BT and...
Zoom has launched an omnichannel contact center solution that seamlessly integrates with its unified communications platform.Zoom Contact Center supports communication...
The Cloud-Based Contact Center Market report lets businesses know how the market will perform in the forecast years by providing...
For many organizations, the quality of their contact center agents is key to the success of their entire customer service...
Stagecoach has announced that important steps have been taken towards the opening of its new customer contact center in Perth....
New Dedicated Stagecoach Customer Contact Center Comes Closer with Appointment of New Customer Service Manager Stagecoach has announced that important...
European Contact Center and Customer Service Exchange - Virtual Event March 29-31, 2022 Giving you the stories and ideas to...
A guide to recruiting the best talent for your contact center and effectively managing your workforce. The contact center industry...
Engaging with customers is one of the best ways to grow your business. If you fail to interact with them,...
A WORKPLACE choir in Merthyr Tydfil has seen huge demand to get back together following Covid restrictions, with the group...
Leaders in Wales' contact center industry have branded the current recruitment battle between sectors to simply fill vacancies as 'short-sighted'...
Reed in partnership embarks on its exciting growth journey using a cloud-based contact center platform About Reed in Partnership –...
Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite, was named a leader product...
The Tring Child Contact Center has received a helping hand from Cala Homes, as part of the homebuilder's community scholarship...
Through Ken Ume, Product Marketing Manager, Netcall After weathering the disruption of a global pandemic, most organizations are stabilizing and...