Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite, was named a leader product based on its high customer satisfaction scores. , quality of support, and “likelihood to recommend” ratings from real users on G2, the world’s largest technology solution review site.
Calabrio ONE achieved high satisfaction ratings on the Contact Center Workforce report by receiving positive reviews from verified users. Over 90% of users gave Calabrio ONE 4 out of 5 stars or more and Calabrio also achieved the highest adoption rating in the category.
“We care about our customers and their success,” said Tom Goodmanson, CEO and President of Calabrio. “That’s why we created Calabrio ONE. We understand the challenges and demands faced by contact centers and the need for flexible technology solutions to help our customers achieve the results that matter most to their business. We are delighted that the Calabrio ONE Suite has been named a Leader in the G2 Winter 2022 Report for Contact Center Workforce Software. We look forward to continuing to innovate and provide the workforce optimization and engagement tools and technology needed to improve both the customer and agent experience.
Some of the highlights from the G2 report include outstanding customer satisfaction scores:
– 89% – Quality of assistance. 4 points above the sector average on G2
– 89% – Ease of use. Compared to the industry average score on G2 of 86%
– 86% – Ease of administration. 3 points above the average G2 score
Top rated features include:
– 94% – Scheduling shifts. Compared to the category average of 90%
– 92% – Performance analysis. Compared to the category average of 90%
– 92% – Forecast. Compared to the category average of 86%
“G2 Reports rankings are based on data provided to us by real users,” said Michael Fauscette, Research Director at G2. “We are excited to share the achievements of products ranked on our site as they represent the voice of the user and offer great insights to potential buyers around the world.”
G2, the world’s leading enterprise solution review platform, leverages over 1 million user reviews to make better buying decisions. Professionals, buyers, investors and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Each month, more than three million people visit the G2 site for unique information.
Calabrio is the customer experience intelligence company that enables organizations to enrich human interactions. Using AI-powered analytics, Calabrio uncovers customer behavior and sentiment and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it delivers, from implementation to ongoing support.
Learn more about calabrio.com