BT is creating jobs in Doncaster with 100 new contact center positions to be filled in 2022

The recruitment drive is part of BT Group’s wider aim to hire 1,000 new contact center colleagues across BT and EE’s 24 sites nationwide, including contact centers in Warrington and Greenock .

BT is also launching a multi-million pound investment in the latest technology to provide further support to customers in Doncaster and the UK.

The technology will allow contact center staff to remotely check the broadband performance of BT customers, giving colleagues the knowledge to offer advice to improve their connection.

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Tracey Dolby who works in the contact center

BT’s investments in its people and technology come as customers rely on their internet connection more than ever, as many continue to work from home as well as stream and access entertainment.

Answering 100% of its customer service calls in the UK and Ireland, BT is the only major consumer communications provider to do so with the aim of providing personal, local service to its customers.

Nick Lane, Managing Director of Consumer Customer Service, said: “At BT, we understand the importance of having a super-fast and reliable internet connection as people continue to depend on it more than ever. That’s why we’re investing in hiring more advisors and offering additional services to help customers when they want to upgrade to full fiber or to answer and resolve customer questions.

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“I encourage anyone looking for a new position to visit bt.com/careers for more details on available jobs.

“Now is the perfect time to start working with us as we introduce new ways of delivering the best customer service and we look forward to welcoming new staff to the Doncaster Contact Center very soon.”

New staff at the Doncaster contact center will be able to enjoy working in the refurbished multi-million pound office in Wilmington Drive, which has undergone a major overhaul to modernize it and create a fantastic workplace for colleagues.

Opened last summer, this state-of-the-art building is one of BT’s first evolving offices in the UK to open as part of its ‘Better Workplace’ program – the world’s largest workplace improvement and consolidation scheme of this type. undertaken in the UK.

Tracey Dolby, Customer Service Advisor at Doncaster Call Centre, added: “I was attracted to the role because of the support provided by the company. Not only is it a job where I feel valued, but it’s a great atmosphere and there’s always someone to help you if you need it The managers are easily accessible and will help you with anything you need to discuss, even if it’s a personal problem.

“The benefits are great and we work in a newly renovated office. I would therefore recommend this role to anyone looking for a new job or a change in management. »

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