BT announces 150 new jobs in North Tyneside and refurbishment of multi-million pound contact center

More than 150 new jobs are on their way to BT’s base in North Tyneside after the telecommunications giant announced a major overhaul of its second contact center in the North East.

BT Group announces that it will launch the recruiting campaign in tandem with a multi-million pound refurbishment of its base in Cobalt Business Park, North Tyneside.

The company said the decision to create the new full-time contact center roles for EE – which is part of the BT Group – demonstrates its continued commitment to the region.

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The current Cobalt building on Silver Fox Way will be undergoing a renovation to modernize it with state-of-the-art technology and facilities.

When completed, it will become the largest consumer contact center in the BT Group domain, creating a workplace for around 1,500 EE colleagues.

BT bought mobile operator EE in a deal worth £ 12.5 billion six years ago, securing approval of the deal from the competition regulator a year later .

The announcement follows the recent multi-million pound refurbishment of the company’s contact center in Gosforth, which led to the creation of an indoor putting green, game consoles, cafe and a restaurant.

The renovation of the building, which is due to start in January 2022 and end in fall 2022, was designed with the help of colleagues at BT.

It will include facilities and services such as full height windows offering natural light, cafes and restaurants, as well as flexible workspaces and collaboration areas. It will also include relaxation and refreshment areas and a playground.

North Tyneside office is the latest key location to be unveiled in the UK as part of BT’s Better Workplace program, the largest such workplace improvement and consolidation program ever in the UK .

The investment will help transform the way BT operates, create efficiencies and enable it to better serve its customers.

As part of the Better Workplace program, BT is consolidating its presence in the United Kingdom in around 30 offices.

It has selected several other key base locations including Belfast, Cardiff, Edinburgh, Manchester, Birmingham, Bristol, Dundee and Ipswich.

Nick Lane, Managing Director of Consumer Customer Services at BT, said: “BT is fully committed to Tyneside and we are really excited to be creating new permanent local jobs in EE as well as investing in a second office refurbishment. of several million pounds in the region.

“This is a great time to join our team and I encourage anyone interested to check out the EE Careers website ( where you can find more information and details on how to apply.

“Once our office renovations in North Tyneside are completed, we are delighted that our colleagues can benefit from working in a suitable workplace for the future, benefiting from the latest technology that will help bring our employees together in an impressive environment. and modern, transforming the way we work. We aim to be the best place to work in the region.

BT said it will continue to ensure that appropriate safety and social distancing measures at all of its offices and contact centers comply with government guidelines on Covid-19, as well as the latest guidelines from Public Health England. to ensure the safety of people. .

Jamie Driscoll, Mayor of North of Tyne, said: “Good news as Christmas approaches for our region. Today’s announcement by BT of over 150 new full-time jobs is extremely important to North Tyneside and the local population. This second multi-million pound office investment in Newcastle shows the confidence a company of BT’s size and stature has placed in us. “

Jonathan Walker, Director of Policy at the North East England Chamber of Commerce, said: “I am delighted to see that BT continues to play a major role in the local economy, both in terms of employment and connectivity.

“Creating over 150 new jobs for local residents is fantastic, especially in these difficult times. BT’s continued investment in the North East is a reflection of the high quality workforce and competitive advantages our region can offer.

“After the recent completion of the Gosforth Contact Center it is great to see BT now investing in the multi-million pound refurbishment of their North Tyneside building and this is a major approval for the North East . I can’t wait to see the new center once it’s completed.

EE teams that will be based in the newly refurbished contact center in North Tyneside will benefit from the fastest fiber broadband connections, as well as EE 5G mobile coverage in the region.

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