Another Rotherham contact center awaiting demolition

A purpose-built call center less than 25 years ago in Rotherham looks set to be demolished.

Capita has been a mainstay in the Manvers area, operating large contact centers with clients including O2, BMW, Transport for London, Thames Water, Southern Water, Halfords, William Hill, Npower and RSPCA.

The company operated in Capita Park and Capita House in Brookfields Park, but plans are currently being made to flatten Capita House.

Legal & General bought the contact centre, which was built in 1998, from Ventura House Limited Partnership for £23.165million in 2012, with 18½ years still remaining on the lease.

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The 135,938 square foot building has been offered for rent since May, but last month property brochures showed the site could potentially be redeveloped, with a large warehouse replacing the contact center building.

“BP200” would be a high quality 204,000 square foot warehouse/logistics unit. Indicative plans show a ground floor warehouse, reception and underground area covering approximately 194,000 square feet, with a first floor office area of ​​approximately 10,000 square feet.

The Commercial Property Partners (CPP) brochure offering the new building for rent states: ‘A planning application for BP200 is due to be submitted to RMBC (Rotherham Council) imminently, and we expect to obtain a detailed planning agreement at the start of 2023. We would therefore expect to be able to deliver the completed unit by the end of 2023.”

The move echoes nearby plans Callflex Business Park where planning permission was recently approved for Unit 1 to be demolished and replaced with a general industrial building of approximately 37,000 square feet.

The 3-story L-shaped offices were once occupied by Portal as managed call center space and previously housed companies such as E-On and other call center operators. The space has been marketed since 2018 without success.

Knight Frank officers previously explained the reason for the circumstances: “Historically, these larger scale call center buildings had been constructed during a period of Historic Enterprise Zone status and where there had been a good demand from back office/call center operations and substantial offerings available – free period pricing and significant incentive packages Much of the traditional call center market has shifted to the Overseas, and more recently, due to the pandemic, many companies have now adopted work from home policies in the UK.

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Images: CPR