How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000
The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...
The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...
Despite rising cases and hospitalizations in Michigan, the state health department is cutting 67 positions related to contact tracing of...
The Australian Capital Territory government has fully lifted the mandate to use Check In CBR, its QR code-based contact tracing...
Employee well-being and engagement in your contact center: why the success of your business depends on it. MaxContact Webinar: Thursday,...
Adding more strings to a bow that has been greatly enriched by success in collaboration and communications, and aiming...
Contact tracing of Monkeypox is now carried out by Scottish health authorities. Public Health Scotland (PHS) announced its decision after...
The HSE is drastically reducing its Covid-19 contact tracing operations, with staff working through a contractor being asked to apply...
Health experts are on high alert amid concerns that several have now contracted the deadly m onkeypox virus. The three...
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern businesses, announced a new partnership with Twilio, the customer engagement...
CITY OF TATU, Kenya, May 12, 2022 /PRNewswire/ -- CCI Global, the world's largest contact center operator in Africawill move...
Until then, there is a more modest information-gathering proposal that some strata professionals fear will see senior committee members resign...
The North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in October 2018 and...
Plaintiffs alleging that Google LLC failed to protect their information despite promises to the contrary and Apple's COVID-19 contact-tracing app...
New categories recognize CX as European Contact Center & Customer Service Awards open for applications The European customer contact industry's...
New online checkout payment checks have been rolled out by the building society to better help those who shop online....
This article was originally published here SocJR interface. 2022 May;19(190):20220048. doi: 10.1098/rsif.2022.0048. Published online May 11, 2022.ABSTRACTEffective contact tracing is...
Conversational intelligence - a key element of the difference in contact center AI Customer experience is a key differentiator in...
The report gives an abstract and quantitative examination of the Global Contact tracing app The review is based on the...
Saturday, May 7, 2022, 5:27 p.m.Press release: Air New Zealand Air New Zealand has seen a surge in bookings as...
Depending on the availability of community resources to combat COVID-19, the Office of Health Security will terminate some of its...
Kerlink and Partners Deploy Internet of Things Project Showing How Building Owners Can Help Limit Covid-19 Transmission and Future Virus...
As we enter a new phase of the COVID-19 pandemic, the UIC COVID-19 Contact Tracing and Epidemiology Program will update...
Pindrop, a global voice technology leader, announced a new partnership with Google Cloud that will see it create and deliver...
How we can improve the productivity of your insurance contact center There's a lot to be said for the power...
Contact center head Cirrus has secured a Royal Warrant - an Epsom-based company renowned for providing services to the Royal...
Google is no stranger to controversy over the data it takes from its users. The unwritten contract for using the...
NICE announced that Regional Australia Bank, one of Australia's leading banking alternatives to the "big four" banks, has successfully implemented...
Khoros, an award-winning leader in digitally-focused customer engagement software and services, has released its latest white paper, Turning the Big...
The first ever guide to UK contact center salaries and skills launched by CCMA The CCMA (Call Center Management Association)...
Tuesday, May 3, 2022, 7:04 PMPress release: ACT New Zealand “ACT may reveal that taxpayers are footing the bill for...
Biagio La Rosa (Generation-e) Credit: provided Unified communications and cloud service provider Generation-e has revamped contact operations for Regional Australia...
Bombay: Yeh Hai Chahatein is a passionate love story between a famous rockstar, Rudraksh Khurana, and a gynecologist, Dr. Preesha...