How a contact center benefited from a full-time equivalent (WTE) saving of over £66,000
The challenge: IC24 was looking for a voice and text analytics solution that would provide consistent reporting and insights across...
Month: May 2022
Michigan ends COVID-19 contact tracing contract
Despite rising cases and hospitalizations in Michigan, the state health department is cutting 67 positions related to contact tracing of...
ACT ends mandate of contact tracing app
The Australian Capital Territory government has fully lifted the mandate to use Check In CBR, its QR code-based contact tracing...
Employee well-being and engagement in your contact center
Employee well-being and engagement in your contact center: why the success of your business depends on it. MaxContact Webinar: Thursday,...
Zoom continues to expand its contact center with the acquisition of Solvvy
Adding more strings to a bow that has been greatly enriched by success in collaboration and communications, and aiming...
Monkeypox contact tracing is now carried out by Scottish health officials; Latest case of infection, symptoms and more!
Contact tracing of Monkeypox is now carried out by Scottish health authorities. Public Health Scotland (PHS) announced its decision after...
Covid-19 contact tracing staff reduced to ‘very reduced’ level
The HSE is drastically reducing its Covid-19 contact tracing operations, with staff working through a contractor being asked to apply...
Scottish health chiefs confirm monkeypox contact tracing in Scotland after flight
Health experts are on high alert amid concerns that several have now contracted the deadly m onkeypox virus. The three...
Sprinklr Creates the Next-Gen Contact Center, Powered by Twilio Partnership
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern businesses, announced a new partnership with Twilio, the customer engagement...
CCI Global will occupy the largest contact center in Kenya at Tatu City
CITY OF TATU, Kenya, May 12, 2022 /PRNewswire/ -- CCI Global, the world's largest contact center operator in Africawill move...
Resignation fears as stratification plane coordinates exposed
Until then, there is a more modest information-gathering proposal that some strata professionals fear will see senior committee members resign...
North East Ambulance Service opens new contact center
The North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in October 2018 and...
Users settle class action lawsuit over Google COVID-19 contact tracing app data exposure with injunctive-only agreement
Plaintiffs alleging that Google LLC failed to protect their information despite promises to the contrary and Apple's COVID-19 contact-tracing app...
European Contact Center and Customer Service Awards
New categories recognize CX as European Contact Center & Customer Service Awards open for applications The European customer contact industry's...
Nationwide warns customers to keep contact details up to date amid new payment checks | Personal finance | Finance
New online checkout payment checks have been rolled out by the building society to better help those who shop online....
Lateral contact tracing and outbreak control in large gatherings
This article was originally published here SocJR interface. 2022 May;19(190):20220048. doi: 10.1098/rsif.2022.0048. Published online May 11, 2022.ABSTRACTEffective contact tracing is...
Conversational intelligence makes the difference in contact center AI
Conversational intelligence - a key element of the difference in contact center AI Customer experience is a key differentiator in...
Contact-Tracing App Market 2022 Key Development Strategies Implemented by Leading Players: Allsoft Consulting, COCOA, Entro labs, Evros Technology Group, Intugine Technologies, Kreativzirkel UG, PwC, SwissCovid, Twenty Labs – ManufactureLink
The report gives an abstract and quantitative examination of the Global Contact tracing app The review is based on the...
Air New Zealand to boost contact center staff as Kiwis start booking travel
Saturday, May 7, 2022, 5:27 p.m.Press release: Air New Zealand Air New Zealand has seen a surge in bookings as...
Campus updates on COVID testing, contact tracing | News
Depending on the availability of community resources to combat COVID-19, the Office of Health Security will terminate some of its...
LoRaWAN-based air quality monitoring and contact tracing in public buildings show promise for controlling virus spread – EEJournal
Kerlink and Partners Deploy Internet of Things Project Showing How Building Owners Can Help Limit Covid-19 Transmission and Future Virus...
Updates to contact tracing hours, procedures
As we enter a new phase of the COVID-19 pandemic, the UIC COVID-19 Contact Tracing and Epidemiology Program will update...
Pindrop partners with Google Cloud to transform contact center security
Pindrop, a global voice technology leader, announced a new partnership with Google Cloud that will see it create and deliver...
How to improve the productivity of your insurance contact center
How we can improve the productivity of your insurance contact center There's a lot to be said for the power...
Cirrus Contact Center Manager Receives Royal Warrant
Contact center head Cirrus has secured a Royal Warrant - an Epsom-based company renowned for providing services to the Royal...
Google will now delete user contact information upon request
Google is no stranger to controversy over the data it takes from its users. The unwritten contract for using the...
NICE CXone digitizes contact center operations for Australian regional bank
NICE announced that Regional Australia Bank, one of Australia's leading banking alternatives to the "big four" banks, has successfully implemented...
Khoros reveals how to best retain contact center agents with AI and automation
Khoros, an award-winning leader in digitally-focused customer engagement software and services, has released its latest white paper, Turning the Big...
UK Contact Center Salary and Skills Guide – Download Now
The first ever guide to UK contact center salaries and skills launched by CCMA The CCMA (Call Center Management Association)...
$10 million per month wasted on redundant contact tracing
Tuesday, May 3, 2022, 7:04 PMPress release: ACT New Zealand “ACT may reveal that taxpayers are footing the bill for...
Generation-e reorganizes the contact center of the Regional Australia Bank with Nice
Biagio La Rosa (Generation-e) Credit: provided Unified communications and cloud service provider Generation-e has revamped contact operations for Regional Australia...
To watch! Rudra helplessly shares contact details of owner, Revati determined to find out the truth
Bombay: Yeh Hai Chahatein is a passionate love story between a famous rockstar, Rudraksh Khurana, and a gynecologist, Dr. Preesha...