Preparing your contact center for the Christmas period
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
COVENTRY, England - (COMMERCIAL THREAD) -Sitel® Group, one of the world's largest providers of customer experience (CX) products and solutions,...
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
WhatsApp allows users to send messages to contacts saved on their smartphones. If a user needs to send a text...
The winners of Europe's largest and most credible awards program dedicated to the customer contact industry were announced on Tuesday...
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
Philstar.comNovember 24, 2021 | 12:10 MANILA, Philippines - Contact details for S&R buyers “may have been compromised” in a cyberattack...
Whether by phone, chat or video, it should be easy for you to contact ING on any channel. With this...
Heineken and ContactBabel Join Enghouse in Future of Customer Experience Webinar CX specialists are invited to participate in the event...
Contact center solutions are arguably the technologies that have undergone the greatest transformation in the past 19 months. As agents...
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
With the number of COVID-19 cases reaching new heights since the end of 2020, it is imperative that authorities quickly...
Offer 95% cost savings to your contact center with AI and automation with Britannic Technologies Britannic Technologies will showcase at...
NICE CXone Named Global Leader in 2021 SPARK Matrix ™ Report for Contact Center as a Service Receiving top marks...
Dublin, November 16, 2021 (GLOBE NEWSWIRE) - The "Israel Venture Capital Online Database" directory was added to ResearchAndMarkets.com offer. The...
The Inner Circle guide to engaging and empowering contact center agents - available now from ContactBabel The Inner Circle Guides...
Microsoft announced that the voice will come to Dynamics 365, creating an “all-in-one digital contact center solution”.The voice channel is...