Preparing your contact center for the Christmas period
Preparing your contact center team for the holiday season – Medallia talks about it – Black Friday has been and...
Month: November 2021
Sitel Group® named three times winner at the European Contact Center & Customer Service Awards 2021
COVENTRY, England - (COMMERCIAL THREAD) -Sitel® Group, one of the world's largest providers of customer experience (CX) products and solutions,...
So what is the contact center forecast for 2022?
So what will 2020 look like for contact centers? What's going to be hot? What will the trend be for...
How to send WhatsApp message without saving contact details? Read the step by step guide
WhatsApp allows users to send messages to contacts saved on their smartphones. If a user needs to send a text...
2021 ECCCSA Contact Center Awards Winners Announced
The winners of Europe's largest and most credible awards program dedicated to the customer contact industry were announced on Tuesday...
Interact celebrates 10 years and creates 100 contact center jobs
Interact is a leading CX (customer experience) outsourcing specialist, partnering with many top global brands to provide award-winning CX, sales...
Contact details of S&R members are likely “compromised” by a cyberattack
Philstar.comNovember 24, 2021 | 12:10 MANILA, Philippines - Contact details for S&R buyers “may have been compromised” in a cyberattack...
ING deploys a global contact center
Whether by phone, chat or video, it should be easy for you to contact ING on any channel. With this...
Contact Center Webinar: The Future of Customer Experience
Heineken and ContactBabel Join Enghouse in Future of Customer Experience Webinar CX specialists are invited to participate in the event...
UC Contact Center – Omni-Channel Solutions with Evolve IP
Contact center solutions are arguably the technologies that have undergone the greatest transformation in the past 19 months. As agents...
Survey reveals contact center employee experience as
70% of consumers in the US and UK prefer to use a combination of channels simultaneously to find answers.77% of...
National rally: COVID-19 infection tracing delayed due to lack of contact details
With the number of COVID-19 cases reaching new heights since the end of 2020, it is imperative that authorities quickly...
95% cost savings for your contact center with AI and automation
Offer 95% cost savings to your contact center with AI and automation with Britannic Technologies Britannic Technologies will showcase at...
NICE CXone Global leader in contact center as a service
NICE CXone Named Global Leader in 2021 SPARK Matrix ™ Report for Contact Center as a Service Receiving top marks...
Israel Venture Capital Database 2021: Contact Information For
Dublin, November 16, 2021 (GLOBE NEWSWIRE) - The "Israel Venture Capital Online Database" directory was added to ResearchAndMarkets.com offer. The...
Inner Circle Guide to Contact Center Agent Engagement
The Inner Circle guide to engaging and empowering contact center agents - available now from ContactBabel The Inner Circle Guides...
Microsoft reveals ‘all-in-one digital contact center’
Microsoft announced that the voice will come to Dynamics 365, creating an “all-in-one digital contact center solution”.The voice channel is...
