Contact Center Agents Reveal What Influences CX
CallCare: Caller's Age, Preferred Pronouns, and Fraudulent Calls: Contact Center Agents Reveal What Influences Customer Experience More than a quarter...
Month: October 2021
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How to run a contact center – from home
Photo / Supplied.In this opinion piece, Kelly Brickley, Enterprise Telecommunications Solutions Consultant at Digital Island, draws on her white paper...
Demand for Australian contact centers thrives amid COVID-19
Credit: Dreamstime Remote working has created a renewed demand for contact centers in Australia and transformed the way they operate,...
South Africa Contact Center Operations Market Report 2021:
Dublin, Oct. 19, 2021 (GLOBE NEWSWIRE) -- The "Contact Center Operations in South Africa 2021" report has been added to...
2021 South Africa Contact Center Operations Market Report with Aegis, CCI, Merchants, Outworx, Webhelp, Altron and Business Connexion – ResearchAndMarkets.com
DUBLIN - (COMMERCIAL THREAD)--The "Contact center operations in South Africa 2021" the report was added to ResearchAndMarkets.com offer. This report...
The latest trends in contact center technology
Government lockdowns and restrictions in 2020 caused significant business disruption in several industries and organizations. The contact center industry is...
CCMA Conference: Unleashing the Power of the Contact Center
UK National Contact Center Conference 2021 - Unleashing the Power of the Contact Center The CCMA (Call Center Management Association)...
Create a customer experience strategy for your contact center
4 Ways to Create a Customer Experience Strategy for Your Contact Center - Modern customer expectations are constantly changing and...
Contact center company Echo-U creates 400 jobs at two sites in the North East
A business in the Northeast has created 400 new jobs after benefiting from an increase in online retailing during the...
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