Contact Center Trends 2022 – Customer Relationship
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
The winners of the UK National Contact Center Awards are announced at the awards ceremony in London This week the...
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Google launched a contact center solution based on its Chrome operating system.The offering was designed in partnership with 8 ×...
BT has announced the completion of its new Warrington contact center in the Birchwood area of the city, following a...
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
It's a sunny day when I arrive at the office. After passing the usual security and health scan, I walk...
CCMA research on the evolution of the contact center gives hope to contact center leaders The CCMA (Call Center Management...
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
Contract research organization IQVIA has launched new AI-powered technology in its medical information (MI) contact center services.Life science companies use...