Contact Center Trends 2022 – Customer Relationship
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
Month: September 2021
UK National Contact Center Awards winners announced
The winners of the UK National Contact Center Awards are announced at the awards ceremony in London This week the...
AWS Improves Contact Center Productivity With New Amazon Connect Features
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Google reveals Chrome OS contact center solution
Google launched a contact center solution based on its Chrome operating system.The offering was designed in partnership with 8 ×...
Opening of a new BT contact center in Warrington
BT has announced the completion of its new Warrington contact center in the Birchwood area of the city, following a...
Five key questions to help define the contact center AI strategy
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
A day in the life of an agent in the contact center of the future
It's a sunny day when I arrive at the office. After passing the usual security and health scan, I walk...
CCMA Evolution of Contact Center Research
CCMA research on the evolution of the contact center gives hope to contact center leaders The CCMA (Call Center Management...
Service NSW to make its contact center operations “geographically agnostic” – Cloud – Software
Service NSW is set to restructure its contact center operations to be "geographically agnostic", believing that the "old fashioned" contact...
IQVIA Launches AI-Powered Medical Information Contact Center
Contract research organization IQVIA has launched new AI-powered technology in its medical information (MI) contact center services.Life science companies use...
