Contact Center Trends 2022 – Customer Relationship
Trends for Contact Centers in 2022 & the return of customer relations For years, the end customer experience (CX) has...
Month: September 2021
AWS Improves Contact Center Productivity With New Amazon Connect Features
AWS shared new stages of business momentum and announced three new features for Amazon Connect, improving the productivity of contact...
Google reveals Chrome OS contact center solution
Google launched a contact center solution based on its Chrome operating system.The offering was designed in partnership with 8 ×...
Five key questions to help define the contact center AI strategy
Telecoms.com periodically invites third party experts to share their views on the industry's most pressing issues. In this article, Martin...
